Juan Carlos Quan Ramazzini

customer support representative

España

  • 0.0
  • 0.0
  • Tarifa aproximada 75€ / día
  • Experiencia 2-7 años
Proponer un proyecto

Disponibilidad no confirmada

Preferencias

Desplazamiento
Puedo hacer proyectos en la oficina del cliente

Verificaciones

  • E-mail verificado

Influencia

Categorías

Habilidades (6)

Juan Carlos en pocas palabras

Hello,

My name is Juan Carlos Quan, I am 31 years have more than 5 years of experience in customer service, technical support, sales, live chat and retention. I have worked for some well know call centers worldwide such as Sykes, Teleperformance, Stream Global Services and Focus Services for campaigns also well known like Expedia, Fedex, Bell Canada, AT&T, US Celular and others. I am a native Spanish speaker from El Salvador San Salvador and I am 100% fluent in English.

I have also worked for some home based projects for companies like Accompli - Outlook Email Support, Incall International - Customer Service and Retention, Tandem Transit - Support Specialist and Networking. I am fully fluent in both English and Spanish at a Native level capable to work under stress under any schedule, willing to work Monday to Friday at any schedule and Sundays if required. I have a Toshiba Satellite C75 Laptop with 16 GB RAM, 750 GB hard-drive, Windows 10 Home edition, and a Macbook air with 8 GB RAM 128 GB Hard-drive I have a dedicated Internet connection of 3 MB Download and 1 MB Upload, I have a backup generator for electricity in case of outages and also an additional ISP with also 3 MB Download and 1 MB Upload.

Experiencia

mayo de 2011 - mayo de 2012 | San Salvador, El Salvador

Telecomunicaciones

Stream Global Services

Customer Support

Solve problems regarding the different accounts in which I participate and Bell Canada
are June to August, September to June Synchronous, US Cellular June to
September.
febrero de 2013 - noviembre de 2014 | San Salvador, El Salvador

Telecomunicaciones

Incall International

Customer Support and Sales

Help customers regarding their orders when they wish to place a
new order or to cancel an existing account, Provide different options to make the
product more attractive for the customer.
enero de 2010 - diciembre de 2016 | San Salvador, El Salvador

Telecomunicaciones

Tandem Transitt

Email Support

Reply to clients technical inquiries through the support portal, change VOIP lines for clients and provide a realtime profits report
  • email handling
  • time management

Jose Luis Santamaria - Tandem Transit

27/9/2017

Juan Carlos Quan fue un miembro muy importante de nuestro equipo desde el comienzo hasta el final mostro una capacidad superior a la necesitada para completar cada una de las tareas requerirdas a diario ya fuese atendiendo a los clientes en el portal o en los reportes tiempo real de la empresa

Formaciones

  • Highscoll

    Colegio Ciudad Vieja

    2005

    Bachillerato en ciencias y letras

Idiomas

  • Inglés

    Bilingüe o nativo

  • Español

    Bilingüe o nativo

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