My name is Juan Carlos Quan, I am 31 years have more than 5 years of experience in customer service, technical support, sales, live chat and retention. I have worked for some well know call centers worldwide such as Sykes, Teleperformance, Stream Global Services and Focus Services for campaigns also well known like Expedia, Fedex, Bell Canada, AT&T, US Celular and others. I am a native Spanish speaker from El Salvador San Salvador and I am 100% fluent in English.
I have also worked for some home based projects for companies like Accompli - Outlook Email Support, Incall International - Customer Service and Retention, Tandem Transit - Support Specialist and Networking. I am fully fluent in both English and Spanish at a Native level capable to work under stress under any schedule, willing to work Monday to Friday at any schedule and Sundays if required. I have a Toshiba Satellite C75 Laptop with 16 GB RAM, 750 GB hard-drive, Windows 10 Home edition, and a Macbook air with 8 GB RAM 128 GB Hard-drive I have a dedicated Internet connection of 3 MB Download and 1 MB Upload, I have a backup generator for electricity in case of outages and also an additional ISP with also 3 MB Download and 1 MB Upload.