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Juan Carlos Quan Ramazzini

customer support representative

Puede desplazarse

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Proponer un proyecto El proyecto sólo comenzará si aceptas el presupuesto de Juan Carlos.

Localización y desplazamiento

Localización
España
Puede trabajar en tus oficinas en
  • Alrededor de y 50 kms

Verificaciones

  • E-mail verificado

Influencia

Idiomas

Categorías

Habilidades (6)

Juan Carlos en pocas palabras

Hello,

My name is Juan Carlos Quan, I am 31 years have more than 5 years of experience in customer service, technical support, sales, live chat and retention. I have worked for some well know call centers worldwide such as Sykes, Teleperformance, Stream Global Services and Focus Services for campaigns also well known like Expedia, Fedex, Bell Canada, AT&T, US Celular and others. I am a native Spanish speaker from El Salvador San Salvador and I am 100% fluent in English.

I have also worked for some home based projects for companies like Accompli - Outlook Email Support, Incall International - Customer Service and Retention, Tandem Transit - Support Specialist and Networking. I am fully fluent in both English and Spanish at a Native level capable to work under stress under any schedule, willing to work Monday to Friday at any schedule and Sundays if required. I have a Toshiba Satellite C75 Laptop with 16 GB RAM, 750 GB hard-drive, Windows 10 Home edition, and a Macbook air with 8 GB RAM 128 GB Hard-drive I have a dedicated Internet connection of 3 MB Download and 1 MB Upload, I have a backup generator for electricity in case of outages and also an additional ISP with also 3 MB Download and 1 MB Upload.

Experiencia

Stream Global Services

Telecomunicaciones

Customer Support

San Salvador, El Salvador

mayo de 2011 - mayo de 2012

Solve problems regarding the different accounts in which I participate and Bell Canada
are June to August, September to June Synchronous, US Cellular June to
September.
Customer Support Active listening Email Etiquette

Incall International

Telecomunicaciones

Customer Support and Sales

San Salvador, El Salvador

febrero de 2013 - noviembre de 2014

Help customers regarding their orders when they wish to place a
new order or to cancel an existing account, Provide different options to make the
product more attractive for the customer.
customer support email handling active listening office live chat

Tandem Transitt

Telecomunicaciones

Email Support

San Salvador, El Salvador

enero de 2010 - diciembre de 2016

Reply to clients technical inquiries through the support portal, change VOIP lines for clients and provide a realtime profits report
email handling time management

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Formaciones