ISED: Instituto Superior de Estudios
junio de 2020 - junio de 2022 (2 años)
Barcelona, Spain
Assisting the Board of Directors Reports. Organization and execution of projects. Organization of human capital and work monitoring. Supervision of all employees and resolution of doubts and problems in all departments. Administration of the organization when the Board of Directors is not present. Travel to the different locations of the company in Spain: Madrid, Zaragoza and Bilbao. Also, travel arrangements. Coordinate communication and projects between the Spanish and Latin American teams. Provide guidance and strategy planning. Management of sales teams: resources, training, objectives, motivation, creation of new services, one to one, call listening, lead management, lead distribution, sales and marketing team communication, reporting, meeting billing targets, calculating commissions, creation of promotions and strategies... Human Resources Management Management and direct contact with suppliers Creation, organization and follow-up of new services. Coordinating all departments (accounting, marketing, sales, administration, secretaries...), meeting deadlines, meeting objectives. Control and execution in the Marketing Department: strategies, investments, suppliers, social networks, web page, leads, design, Marketing Plan, B2B, B2C, brand image, market and competition studies, Support to the Technical Operations Department. Incident and conflict resolution. Claims and complaints. Talking directly with the student, reaching an agreement and reply to Consumer Affairs. CRM. Preparation, organization and participation in management meetings.