Franco Arturo Conte, I turn Manual Ops into AI-Automated Systems

Descripción

I turn Manual Operations into AI-Powered Systems that run without you.

What I Build

A process eating 3 hours/day of your team's time

• You're dealing with a process eating 3 hours/day of your team's time

• I turn that into an automation that finishes it in 3 minutes, error-free

Tools that don't talk to each other

• You're dealing with tools that don't talk to each other

• I turn that into connected workflows — no more copy-paste between platforms

Operations with no visibility

• You're dealing with operations with no visibility

• I turn that into structured dashboards auto-populated from your tools

Systems that need constant babysitting

• You're dealing with systems that need constant babysitting

• I turn that into autonomous pipelines that auto-monitor and self-heal

"We tried automation, it broke on edge cases"

• You're dealing with "We tried automation, it broke on edge cases"

• I turn that into State-machine architectures that survive the real world

Idiomas

Español
Bilingüe o nativo
Inglés
Bilingüe o nativo

Preferencias de lugar de trabajo

Acepta trabajo presencial

Barcelona (hasta 50 km)

Neuroelectrics
Customer Support Manager
abril de 2025 - Hoy (1 año y 2 meses)
• Rebuilt and structured the Technical Support function.
• Designed and implemented operational workflows, knowledge systems, documentation standards, and support processes for high-reliability medical technology environments
• Created and structured a 70+ article internal and external knowledge base, including taxonomy and documentation architecture
• Built AI-assisted automations using Make.com, webhooks, AI nodes, routing logic, and API integrations to reduce repetitive support workload
• Integrated AI tools into daily support operations to improve efficiency, SLA performance, and team productivity
• Owned the full operational evolution of the support area, including onboarding, process maturity, tooling, and continuous improvement initiative
Technical Support AI Automation customer service Team management Trainings
Balluff GmbH & Co. KG
Applications Specialist
CONSTRUCCIÓN & OBRA CIVIL
noviembre de 2021 - diciembre de 2022 (1 año y 1 mes)
• Designed and specified automation solutions for key industrial clients
• Delivered technical & commercial support
• Trained engineers, sales teams, and customers
• Served as PRL responsible
Technical Support Trainings customer service Troubleshooting automation

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