Victor Badillo

Management of Upgrading & Patching Services for Inditex Storages spread wordwilde. 24 x7 Planning of resources FPOC for Customes

Serve as the primary IT contact for the client Provide customer service to the client account(s) as well as represent client needs and goals within the IT organization. Build relationships with clients to encourage new and repeat business opportunities. Build excellent relationships to deliver exceptional IT service to the client. (IT, Security, PMO, etc) Provide regular two-way communication between the client and team to provide strong team representation and set proper client expectations. Ensure that client issues are addressed in an efficient and timely manner. Responsible for all client IT communications, conflict and outage resolution, compliance on client deliverables, and to ensure that the project spend is within the contracted cost. Track and report on outages to the client and Management. Escalate for additional Sev1 participation, or Sev1 process assistance, as needed. Ensure the RCA process is adhered to, with the client receiving an RCA within 48-72 hours. Analyze outage/incident/change, looking for trends, opportunities, and continuous improvement to reduce cost, downtime, and increase customer satisfaction. Ensures that IT initiatives are met and delivered in a timely manner, and within the prescribed budget. Review all major deliverables to ensure quality standards and client expectations are met. Track and report on all client projects / changes / growth. Provide regular input on all IT account activity, including status. Daily/Weekly/Monthly client calls, followed by written minutes and actions. Ensuring the company meets the client contractual requirements (security, audits, BCDR, reporting) Drive IT cost optimization opportunities in the account without impacting the delivery standards. Assist the transition manager during any new transition or ramp ups. Recognize solution opportunities, help define requirements & assist IT solvers in understanding the accounts complexity, AS-IS scenario and long-term strategy.

Organizing programs and activities in accordance with the mission and goals of the organization. Developing new programs to support the strategic direction of the organization. Creating and managing long-term goals. Developing a budget and operating plan for the program. Developing an evaluation method to assess program strengths and identify areas for improvement. Writing program funding proposals to guarantee uninterrupted delivery of services. Managing a team with a diverse array of talents and responsibilities. Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance. Implementing and managing changes and interventions to ensure project goals are achieved. Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. Producing accurate and timely reporting of program status throughout its life cycle. Analyzing program risks. Working on strategy with the marketing team.