Boualem Bessaih

 Supplied troubleshooting, analysis, and resolutions for customer's applications issues  Maintaining custom relationship to achieve long-term retention & satisfaction, PLG conversation.  Worked closely with R&D to replicate customer issues and fix product's bugs  Enrich support knowledge base

 Manage administrative and financial activities of the company  Generate business opportunities via emails campaigns, face to face meetings and over the phone  Sell & close the sale of the company's products, systems and/or services  Writing up proposals, agreements and Statement of Work  Marketing strategy implementation (website, services & products)

 Responsible for safe delivery for project to schedule and cost  Responsible for project definition, process management, documentation and resource allocation  Reporting project progress to a project sponsors & senior management  Promptly escalating any quality or integrity issues  Identifying project risks and planning with appropriate people to resolve them  Manage the Project costs and create monthly reports, including profit and loss  troubleshooting