Ivanna O.

I help ecommerce and service-based businesses keep their customer communication and email operations running smoothly and efficiently.

With 5+ years of experience, I specialize in inbox management, customer support, and email marketing execution. I’ve worked with international teams across the US, LATAM, and Europe, handling high volumes of communication while keeping processes organized and reliable.

What makes me different is that I integrate quickly into existing teams. I don’t require heavy onboarding or constant supervision — I’m used to figuring things out, adapting fast, and taking ownership of day-to-day operations.

I can support with:

- Customer support & inbox management (Zendesk, email, ticketing systems)

- Email marketing execution (Salesforce Marketing Cloud, Pardot, newsletters, QA, segmentation)

- Shopify & ecommerce support

- Spanish ↔ English communication and translations

- Workflow organization and process improvement

I focus on being reliable, detail-oriented, and making sure things get done without friction — especially in fast-paced environments.