Acerca de Jeniffer
I am a Remote IT Infrastructure Specialist with almost 10 years of hands-on experience supporting small to medium businesses through Managed Service Provider (MSP) environments — managing multiple client tenants simultaneously across cloud identity, endpoint security, network infrastructure, and SOC operations.
My core expertise covers Microsoft 365 and Azure AD / Entra ID administration, Conditional Access and MFA configuration, Microsoft Defender TVM vulnerability management, Windows 365 Enterprise deployment, WatchGuard firewall administration, UniFi network management, and SOC Tier 1–2 incident response.
I have worked extensively on phishing incident investigation, eDiscovery via Microsoft Purview, email security hardening (DMARC, SPF, DKIM), and multi-tenant endpoint security remediation.
Currently based in Salamanca, Spain as an EU resident under Spain's Digital Nomad Visa. Available for remote IT contractor engagements across Europe and the United States — no visa sponsorship required for EU clients.
Open to: M365 consulting | Azure infrastructure | Managed services | SOC Tier 1–2 contracts | Endpoint security engagements
Inglés
Bilingüe o nativo
Solo teletrabajo
Lleva a cabo sus proyectos principalmente en remoto
Experiencia
- FreelanceInformation Technology Operations Specialist (REMOTE)julio de 2016 - Hoy (9 años y 11 meses)• * Provide L2/L3 IT support across multiple SMB clients in an MSP environment• * Administer Microsoft 365, Azure AD (Entra ID), and Active Directory• * Manage user lifecycle, MFA, conditional access, and device compliance• * Troubleshoot network connectivity, VPNs, firewalls, and routing issues• * Monitor and respond to security alerts from EDR/MDR/SIEM platforms• * Perform incident triage and escalation as part of SOC Tier 1–2 workflows• * Support endpoint security, patching, and vulnerability remediation• * Maintain documentation and follow SLA-driven support processes• * Coordinate with clients and internal teams for system changes and incidents
- Newberry GroupHelp Desk Support Specialist (REMOTE)septiembre de 2017 - diciembre de 2020 (3 años y 3 meses)• - Proactively resolved client issues by effectively managing and collaborating with cross-functional support groups, ensuring timely and satisfactory resolutions.• - Coordinated closely with the client's IT team to gather essential data and document all necessary information and requirements for the Helpdesk team, optimizing support for the company's critical processes.• - Streamlined helpdesk procedures by creating comprehensive documentation that adhered to the client's guidelines and requirements, enhancing efficiency and reducing response times.• - Spearheaded the Onboarding project, successfully delegating tasks and tickets to each helpdesk technician on the onboarding team, ensuring smooth transitions and seamless integration for new clients.• - Coordinated server and account changes or issues during onboarding, guaranteeing that all systems were functioning correctly and all team members had proper access to facilitate the completion of tasks effectively.
- Panthera TechnologiesHelp Desk Specialist (REMOTE)julio de 2016 - septiembre de 2017 (1 año y 2 meses)• • Proactively resolved escalated client issues by managing them and collaborating with level 1 helpdesk technicians.• • In-Charge of Onboarding and Offboarding of users/clients in Active Directory and Exchange/Office 265• • Administer user accounts and permission to shared mailbox, Security groups, O365 and distribution groups.• • Troubleshoot vpn and other network connectivity issues.• • Streamlined helpdesk procedures by creating documentation that adheres to the client's guidelines and requirements.
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Formación
- Microsoft 365 Certified: FundamentalsMicrosoft 365 Certified: Fundamentals
- Bachelor's DegreeTechnological Institute of the Philippines2005Bachelor's Degree