Acerca de Jérémy
Francés
Bilingüe o nativo
Inglés
Competencia profesional completa
Experiencia
- VerifoneAccount Receivable Team Leadmarzo de 2023 - mayo de 2023 (2 meses)Warsaw, PolandManaging a team of 13 people (France, South Africa, Germany);Monitoring performance of team members and reporting toManager I2C;Planning & managing the capacity of the teams;Ensuring the team productivity to meet the global targets;Creating action plans for the markets with initial low performance (France);Organising weekly Ops Calls with the stakeholders to give updates on operational performance of the team and overdue
- AlconAccount Receivable Team Leadjulio de 2022 - febrero de 2023 (7 meses)Warsaw, PolandManaging a team of 10 people (Italy & Czech Republic);Monitoring performance of team members and reporting to Senior Manager I2C;Planning & managing the capacity of the teams;Ensuring the team productivity to meet the global targets;Closure (Bad Debt report & BlackLine)Resolving escalationsPerforming training - refresh trainingCredit Committee
- AccentureCollection Senior Team Leadmarzo de 2020 - junio de 2022 (2 años y 3 meses)Warsaw, PolandManaging a team of 13 people (France & Benelux);Monitoring performance of team members and reporting to Collections Tower Lead;Planning & managing the capacity of the teams;Ensuring the team productivity to meet the global targets;Ensuring Service Level Agreements for the team are met;Organising weekly Ops Calls with the stakeholders to give updates on operational performance of the team;Creating action plans for the markets with initial low performance;Process improvement initiatives, working with transformation team to improve the process;Resolving escalations as per agreed escalation path;Assisting career development activities for team members including performance management, informal feedback, training, and resourcing.
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Formación
- HND Assistant to ManagerCharleville2016HND Assistant to Manager
- Baccalaureat (A-Levels)Lycée Vauban2013Baccalaureat (A-Levels)