Acerca de Prune
I help SaaS & PropTech scale-ups build and structure their Customer Success and Operations to grow without losing quality.
10 years in Account Management, CS & Ops across France, Mexico and Spain. I've led 12-person teams, managed 400+ clients and €600k MRR, and built CS processes from scratch in 3 countries.
I work remotely on short or long-term engagements: retention, onboarding, team structure, operational processes.
Available immediately.
Francés
Bilingüe o nativo
Inglés
Competencia profesional completa
Español
Bilingüe o nativo
Solo teletrabajo
Lleva a cabo sus proyectos principalmente en remoto
Experiencia
- FactorialHead of Account ManagementEDICIÓN DE SOFTWAREjulio de 2024 - abril de 2026 (1 año y 9 meses)SpainLead of the French market with a team of 12 managing 400+ clients and €600k MRR, driving retention, upsell, and scalable processes.
- French PartnersVC Scout LATAMCAPITAL PRIVADOenero de 2022 - enero de 2024 (2 años)Identified and evaluated early-stage investment opportunities across Latin America on behalf of a French VC fund. Conducted market analysis, startup due diligence, and investment recommendations. Built a local network of entrepreneurs, founders, and VC funds across Argentina, Mexico, and Colombia.
- WorkyHead of Customer Successenero de 2022 - enero de 2024 (2 años)Mexico, MéxicoDesigned and scaled customer success strategies, boosting retention and aligning cross-functional teams.
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Formación
- Master International marketing and business developmentSKEMA BUSINESS SCHOOL2015MSc
- Bachelor of ManagementVatel Hospitality Business School2012Bachelor of Management