Acerca de Vladimir
Español
Bilingüe o nativo
Inglés
Competencia profesional básica
Neerlandés
Nociones
Experiencia
- WebHelpCustomer Service Agentnoviembre de 2024 - enero de 2025 (2 meses)Barcelona, Spain• Achieved a high customer satisfaction rate of approximately 85 percent by providing fast and personalized solutions to app users• Resolved around 70 percent of reported incidents on first contact, reducing the need for escalations• Efficient use of CRM tool Microsoft Dynamics to streamline ticket management• Monitored event execution in real time, identifying and resolving operational issues before they affected the customer experience• Led teams of up to 10 people, ensuring proper task execution and alignment with event goals
- ETTHall and Logistics Coordinatoroctubre de 2023 - noviembre de 2024 (1 año y 1 mes)Barcelona, SpainLed teams of up to 10 people, ensuring proper task execution and alignment with event goalsI managed the logistics of organization, setup, and service delivery at corporate events and conferences.
- Vodafone SpainService Sales Technicianagosto de 2020 - septiembre de 2023 (3 años y 1 mes)Barcelona, Spain• Diagnosed and resolved hardware and software issues in mobile devices using structured testing procedures• Tested and validated software updates, ensuring compatibility and stability before delivery to customers• Implemented quality control processes in repairs, reducing the recurrence rate of terminal failures by over 80 percent
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Formación
- QA EngineeringTripleTen2025QA Engineering
- Diploma in Foreign Trade and Foreign InvestmentHigher Institute of Foreign Trade of Cuba2014Diploma in Foreign Trade and Foreign Investment