Descripción

Dynamic HR Professional with extensive experience in Payroll Services and Employee Relations across the EMEA region. Proven ability to manage compliance, enhance customer experiences, and lead strategic HR initiatives. Skilled in conflict resolution, policy development, process optimization, and stakeholder engagement, committed to fostering positive employee relations and organizational success. Transformational coach since 2023, passionate about hearing people´s stories and supporting them to grow and follow their dreams.

Ámbito de especialización en el sector

Idiomas

Rumano
Bilingüe o nativo
Inglés
Bilingüe o nativo
Español
Bilingüe o nativo
Italiano
Nociones

Preferencias de lugar de trabajo

Acepta trabajo presencial

Valencia (hasta 50 km)

Amazon
EMEA Payroll Care Specialist
marzo de 2022 - junio de 2024 (2 años y 3 meses)
Prague, Czechia
• Ensured full compliance with local laws and regulations within EMEA countries, aligning payroll processes with legal requirements.
• Led process improvements to streamline payroll processes for the Spanish market, improving efficiency and reducing error rates.
• Played a pivotal role in improving employee experience through cross functional collaboration, contributing to broader HR strategies.
• Conducted monthly Quality Audits, authored White Papers, and prepared business reviews to inform and influence leadership decisions.
• Organized and led department-wide social events across various EMEA locations, fostering team cohesion and a positive workplace culture.
Amazon
Team Manager Pay Services
octubre de 2020 - febrero de 2022 (1 año y 4 meses)
Prague, Czechia
• Managed a team of 20 HR Administrators across 7 EMEA markets, ensuring exceptional service delivery and compliance with regional regulations.
• Analyzed daily metrics to improve operations and ensure exceptional service delivery, meeting SLA and customer feedback targets.
• Directed process transitions, new country launches, and system implementations, while ensuring compliance with local regulations.
• Collaborated with stakeholders to ensure compliance in all employee relations activities and drive process improvements.
• Drove process improvements that reduced pay defects from 8% to 1%, demonstrating a strong command of payroll operations and defect management.
• Delivered training sessions on employee relations topics to team members and cross function teams during process transitions.
• Conducted performance reviews, provided feedback, and created performance improvement plan to support team members' growth.
• Mentored team members, fostering professional growth and performance improvements, aligned with individual career aspirations.
• Played an active role in talent acquisition, participating in over 100 interviews and making strategic hiring decisions.
Amazon
Sr. Hr. Administrator
octubre de 2018 - septiembre de 2020 (1 año y 11 meses)
Prague, Czechia
• Provided comprehensive payroll support, managing inquiries related to absence management, overtime, bonuses, and benefits.
• Managed payroll preparation and coordinated with cross-functional teams to meet all pay cycle requirements efficiently.
• Audited and collected essential documentation, contributing to accurate payroll calculations and compliance.
• Implemented process improvements to significantly reduce manual workload and achieve operational metrics.