Acerca de Andrea
Español
Bilingüe o nativo
Inglés
Competencia profesional completa
Experiencia
- RemoteIndependent QA Consultantjulio de 2025 - mayo de 2026 (10 meses)• • Provide Manual QA services for international clients in agile environments.• • Execute functional, regression, exploratory, and integration testing.• • Validate APIs using Postman and analyze backend flows.• • Report and track defects using Jira and other project management tools.• • Collaborate with developers, product managers, and designers to improve quality processes.• • Contribute to staging validations and pre-release quality checks.
- Rebus TechnologyQuality Assurance Tester Midagosto de 2023 - junio de 2025 (1 año y 10 meses)Played a hybrid role combining QA support with quality process responsibilities in an agile environment across regulated sectors such as healthcare, sports, and energy. Contributed significantly to product quality through manual testing.• • Executed functional, non-functional, regression, and exploratory tests.• • Participated in requirements gathering and user story refinement with clear acceptance criteria.• • Designed and documented structured test cases focused on UX and failure scenarios.• • Used Postman for endpoint validation and REST API testing.• • Queried data in relational DBs with SQL and DBeaver for error traceability.• • Performed load and stress tests with Ddosify, identifying bottlenecks.• • Managed issues and tasks with Jira and ClickUp.• • Supported automation with Cypress for regression coverage.• • Collaborated with teams under Scrum (dailys, plannings, reviews, retrospectives).• • Drafted quality reports, bug analysis, and functional improvement proposals.
- Sutherland ColombiaBilingual Call Center Agentmarzo de 2023 - agosto de 2023 (5 meses)Provided comprehensive support to English-speaking users via calls, chat, and email in a global environment.• • Handled refunds, cancellations, reservation changes, and conflict resolution.• • Mediated disputes ensuring fair solutions under policies.• • Delivered empathetic multichannel support.• • Provided technical/operational guidance on platform policies.• • Logged cases in CRM, meeting quality standards and SLAs.
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Formación
- Industrial EngineeringUniversidad del Magdalena2021Industrial Engineering
- QA for Everyday: From Beginner to ExpertUdemy2023QA for Everyday: From Beginner to Expert