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Andreina P.AP

Andreina P.

Customer Support I Back-Office Assistant

150 €/día
Buenos Aires, AR
3-7 años

Tiempo medio de respuesta: 1h

Acerca de Andreina

Hello, I'm Andreina.

I support small businesses and e-commerce teams with customer service and daily operations. Over the past 6+ years, I’ve managed customer inquiries, order updates, inventory checks, inboxes, and documentation across multiple channels (email, chat platforms, social media, and internal systems).
I’m organized, clear in communication, and comfortable working independently. I lkeep workflows tidy, solve small issues before they become delays, and helping teams run smoothly day to day.
What I can help you with:
  • Customer Support (email, follow-ups, friendly communication)
  • Back-Office Tasks & Daily Operations
  • Inventory & Product Updates
  • Order Tracking & E-commerce Assistance
  • Documentation & Inbox Management
  • Basic Reporting (Sheets / Excel)
Reliable, detail-oriented support for businesses that need consistency and organization.

  • Español

    Bilingüe o nativo

  • Inglés

    Competencia profesional completa

Solo teletrabajo
Lleva a cabo sus proyectos principalmente en remoto

Experiencia

  • Rode Bike Shop
    Customer Support & Operations Assistant
    COMERCIO AL POR MENOR
    marzo de 2022 - abril de 2025 (3 años y 1 mes)
    Buenos Aires, Argentina
    • • Managed daily customer inquiries via WhatsApp, phone, and email, ensuring timely and accurate responses.
    • • Organized and prioritized follow-ups to improve customer satisfaction and response consistency.
    • • Maintained detailed inventory and daily cash reports using spreadsheets.
    • • Supported coordination between sales and workshop areas, improving workflow and internal communication.
    Inventory Management Customer Centricity Communication Skills Problem Solving Client support
  • Farfalla Pasta Factory
    Customer Service & Store Manager
    COMERCIO AL POR MENOR
    febrero de 2016 - febrero de 2022 (6 años)
    Buenos Aires, Argentina
    • • Provided direct customer service during high-demand hours, ensuring efficient and friendly assistance.
    • • Managed product preparation, orders, and store operations to maintain productivity and quality.
    • • Monitored sales and inventory using Contagram, ensuring product availability and accurate records.
    • • Trained and guided new staff during busy periods, reducing errors and improving service flow.
    Inventory Management Operations Task prioritization Time management skills Multitasking
  • Pepetuerca Distributor
    E-commerce Assistant
    E-COMMERCE
    febrero de 2016 - diciembre de 2018 (2 años y 10 meses)
    Buenos Aires, Argentina
    • • Managed online listings and customer inquiries on MercadoLibre (Latin America's leading e-commerce platform).
    • • Maintained up-to-date stock information and processed orders to ensure timely deliveries.
    • • Improved product visibility and optimized listings to boost engagement and sales.
    Product listing Inventory tracking E-commerce management Retail Customer support

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Formación

  • Creative Photography
    Andy Goldstein School
    Creative Photography
  • Bachelor's Degree (incomplete)
    Universidad de Los Andes
    Audiovisual Media

Conjunto de habilidades profesionales

Categorías

  • Otros