Bernard Marchioni

My current experience, which began 30 months ago with a French company (Le Remontoir Montre), has allowed me to expand my skills not only in customer service but also in logistics. In addition to managing customer support, I handle the website and logistics through Shopify, including product sourcing, integration of new products, inventory management, and communication with suppliers. I also started working on marketing campaigns using Klaviyo 3 months ago.

This part-time position allows me to seek new challenges. I am available approximately 6 hours per day, from Monday to Friday.

After spending 6 months as a Customer Service Agent at Holidog, I was quickly promoted to Co-Head of Customer Service in recognition of my performance, with responsibility for a team of more than 8 people. I was in charge of ensuring the smooth operational running of customer service activities, including managing the customer support team, overseeing the moderation team, actively contributing to projects, and monitoring KPIs on a daily basis.

During my 6-month experience at Holidog, a pet-sitting company, I was responsible for handling customer inquiries via email in both French and Spanish. In parallel, I managed the validation and review of pet sitter profiles to ensure quality and compliance with platform standards.