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¡Bienvenido al perfil Malt de Céline !

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Céline Rix

manager - customer service french english spanish

Puede desplazarse Madrid , Madrid, Barcelona, Valencia, Málaga

  • 40.4167
  • -3.7036
Proponer un proyecto El proyecto sólo comenzará si aceptas el presupuesto de Céline.
Proponer un proyecto El proyecto sólo comenzará si aceptas el presupuesto de Céline.

Localización y desplazamiento

Localización
Madrid, España
Puede trabajar en tus oficinas en
  • Alrededor de Madrid y 50 kms
  • Alrededor de Madrid y 100 kms
  • Alrededor de Barcelona y 100 kms
  • Alrededor de Valencia y 100 kms
  • Alrededor de Málaga y 100 kms

Preferencias

Duración del proyecto
  • ≤ 1 semana
  • ≤ 1 mes
  • Entre 1 y 3 meses
  • Entre 3 y 6 meses
  • ≥ 6 meses
Tamaño de la empresa
  • 1 persona
  • 2-10 personas
  • 11-49 personas
  • 50 - 249 personas
  • 250-999 personas
+2 autres

Verificaciones

Firmado el código de conducta freelance
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E-mail verificado

Idiomas

Habilidades (36)

Céline en pocas palabras

👩‍💻MY MISSION

👉I am a dynamic, quality-focused, and result-oriented professional having holistic knowledge and experience with expertise.

👉I have taken the personality test of Myers- Briggs and I was entitled as " The Protagonist" – a person who needs to take care of others and tends to organize and structure her work to create a harmonious environment in which everyone feels integrated. This personality type is focused on values and vision, and is passionate about the possibilities for people.

👉Spanning excellent communication, management, leadership, team management, customer service and satisfaction, business development and intelligence, strategic planning, multitasking, pressure handling, interpersonal, decision-making, and problem-solving skills seeking roles related to Customer Service, Management or Leader roles.

💻E-Qual+

Do you have super busy schedule or having difficulties managing your workflow and would like some professional to take care of your tasks or projects related to customer services? Well, we are here to help. At E-Qual+, we are always committed to provide our clients with premium quality service that fits your needs including but not limited to:

✅Professional analysis of your Customer Service Department.
✅Analyze and inspect software and other resources to achieve better department efficiency.
✅Define recruitment, training, and coaching needs.
✅Contribute operations information and recommendations to strategic plans and reviews
✅Improve overall flow of organization
✅Resolve problems, complete audits, and identify trends
✅Manage relationships with key operations partners

🎯OUR PROMISE

Our 100 percent satisfaction guarantee speaks for itself, and we are always committed to provide best and quality service to our clients which will be consistent for many years to come and help our business achieve new heights in the globe.

Let's connect and see what we can create together!

Experiencia

E-Qual+

Agencias de subcontratación

Manager - Customer Service  - Como freelance

Madrid, España

febrero de 2019 - Hoy (3 años y 7 meses)

• Responsible for supporting multiple projects on a short-term and long-term basis as a Self-Employed Freelancer related to customer service, operations, and social media management
• Assist clients such as MyWorkplatform, Business Basecamp, Outman Consulting, Karma Yoga Shop, Ausy, Tailleurauto, Ssociologos, CreatikLab, Melio, Clever ecommerce
• Perform market research and analysis to provide clients with targeted business solutions that maximize ROI
• Identify client’s workflow deficiencies to implement areas for improve that drive customer service success, resulting in business retainment and increase to customer satisfaction
Customer Service Customer Experience Gestión de equipos Gestión de proyectos

INCISIVE MEDIA

Prensa & medios

JUNIOR LIST RESEARCHER

City de Londres, Reino Unido

noviembre de 2005 - enero de 2007 (1 año y 2 meses)

• Called new and existing customers to maintain and update excel records and databases
• Dealt with inbound calls from French customers for the Customer Service Department

ALL GLOBAL

Industria farmacéutica

PROJECT COORDINATOR and temporary jobs

City de Londres, Reino Unido

enero de 2007 - julio de 2008 (1 año y 6 meses)

• Coordinated and managed interviewers’ communication and administration (attendance, payslip)
• Liaised with external organizations (moderators, translators, venues) and clients for F2F interviews
• Created and organized project scheduling, logistics and reports
• Proofread analysis, reports and transcriptions
• Maintained up-to-date the databases, intranet and reports

SELLBYTEL GROUP

High tech

APPLE STORE ADVISOR

Barcelona, España

septiembre de 2008 - marzo de 2009 (5 meses)

30 proyectos Malt

(19 notas)

Consulta los avisos de fin de proyectos de Céline

2 recomendaciones externas

Consulta las recomendaciones de Céline

Formaciones