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- E-Qual+Manager - Customer ServiceAGENCIAS DE SUBCONTRATACIÓNfebrero de 2019 - Hoy (7 años y 4 meses)Madrid, España• Responsible for supporting multiple projects on a short-term and long-term basis as a Self-Employed Freelancer related to customer service, operations, and social media management• Assist clients such as MyWorkplatform, Business Basecamp, Outman Consulting, Karma Yoga Shop, Ausy, Tailleurauto, Ssociologos, CreatikLab, Melio, Clever ecommerce• Perform market research and analysis to provide clients with targeted business solutions that maximize ROI• Identify client’s workflow deficiencies to implement areas for improve that drive customer service success, resulting in business retainment and increase to customer satisfaction
- INCISIVE MEDIAJUNIOR LIST RESEARCHERPRENSA & MEDIOSnoviembre de 2005 - enero de 2007 (1 año y 2 meses)City de Londres, Reino Unido• Called new and existing customers to maintain and update excel records and databases• Dealt with inbound calls from French customers for the Customer Service Department
- ALL GLOBALPROJECT COORDINATOR and temporary jobsINDUSTRIA FARMACÉUTICAenero de 2007 - julio de 2008 (1 año y 7 meses)City de Londres, Reino Unido• Coordinated and managed interviewers’ communication and administration (attendance, payslip)• Liaised with external organizations (moderators, translators, venues) and clients for F2F interviews• Created and organized project scheduling, logistics and reports• Proofread analysis, reports and transcriptions• Maintained up-to-date the databases, intranet and reports
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Formación
- Bachillerato de literatura y lenguas modernasLycée Murat - Issoire1998
- Licenciatura - Modern Languages and BusinessUniversité Blaise Pascal - Clermont-Ferrand2002
Conjunto de habilidades profesionales
Categorías
- Otros