Acerca de Desiree
Customer Service and Operations professional with over 8 years of experience supporting B2B and B2C clients across Europe and Latin America. Skilled in CRM systems, process optimization, and digital sales operations. Recognized for my adaptability, problem-solving mindset, and proactive approach to improving workflows and client relationships.
Currently seeking remote freelance opportunities where I can deliver efficient, customer-centric service in dynamic, global teams.
Inglés
Bilingüe o nativo
Español
Bilingüe o nativo
Solo teletrabajo
Lleva a cabo sus proyectos principalmente en remoto
Experiencia
- Schneider ElectricCustomer Care & Digital Sales SpecialistENERGÍAenero de 2021 - Hoy (5 años y 5 meses)Management of B2B customer accounts across Spain and Portugal, supporting digital sales operations. Coordination with logistics, pricing, and technical teams to ensure accurate and timely order delivery. Implementation of digital tools and workflows (CRM, eCommerce, SAP) to improve efficiency and customer satisfaction. Recognized for proactive communication, attention to detail, and consistent performance in customer experience metrics.
- Olala HomesCoordinator of Tourist Apartmentsoctubre de 2018 - octubre de 2021 (3 años)Managed over 280 properties across multiple countries (Spain, Portugal, Israel, Romania, Greece). Supervised check-in/out operations, customer communication, and issue resolution. Created digital content and managed online listings across Booking, Airbnb, and Expedia.
- Apple Online StoreAfter Sales Customer Care Agentabril de 2016 - julio de 2018 (2 años y 3 meses)Provided post-sales support in billing, returns, and logistics tracking for online customers. Ensured high satisfaction scores and swift case resolution.
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Formación
- Master in Digital Marketing & E-CommerceEAE Business SchoolMaster
- Bachelor of Audiovisual CommunicationUniversidad Central de VenezuelaBachelor of Audiovisual Communication
Conjunto de habilidades profesionales
Categorías
- Otros