Ella De Yavorsky

Design and deployment of multilingual LLM-based chatbots to automate customer support and reduce human workload.

• Structured data from logs, CRM, and admin panels to feed conversational logic

• Wrote and optimized prompts for accurate, contextual, and brand-aligned responses

• Integrated key features: user status checks, unsubscription, invoice sending, refund handling, and objection management

• Built automated workflows in n8n, connected to internal tools and the CRM

• Deployed in 6 languages (FR, ES, IT, PL, EN, CS), with performance tracking (self-service rate, escalations, recurring errors)

• Result: significant reduction in user friction and Tier-1 support volume

Beazley is an international insurance company specialized in managing complex risks.

Key responsibilities:

• Provided operational and administrative support to the Financial Lines teams across Continental Europe, ensuring smooth day-to-day operations

• Managed the delivery of contractual documents in coordination with brokers and internal departments

• Analyzed and resolved payment discrepancies in Spanish accounts, ensuring accurate alignment between payments and associated policies

• Oversaw weekly reporting and quality control of underwriting processes, maintaining data consistency and accuracy

VeryChic is a private luxury hotel sales platform, at the intersection of technology, travel, and service excellence.

Key responsibilities:

• Delivered personalized customer support via email and phone, before, during, and after stays

• Handled interactions with dissatisfied clients, turning challenging situations into positive experiences

• Trained new support agents, shared best practices, and contributed to improving overall team performance