Emmanuel Almarales

Designing and deploying advanced AI-powered WhatsApp chatbots for businesses using Make.com and OpenAI (GPT-4). My primary goal is helping clients reduce response times to under 5 seconds and fully automate their lead capture process.

I architect complex, no-code workflows in Make.com that seamlessly connect the WhatsApp Business API with CRMs, Google Sheets, and custom databases. By integrating advanced Prompt Engineering, I build virtual assistants capable of handling natural language queries, qualifying leads 24/7, and routing priority customers to human agents. This ensures zero lost leads and significantly boosts operational efficiency and sales conversions.

• ● Managed large datasets and coordinated complex logistics workflows using platforms like Tenstreet and MercuryGate TMS, ensuring precision in driver recruitment and daily operations.

• ● Optimized data entry and financial reporting processes, processing invoices and payment reports with high accuracy using TriumphPay and MercuryGate TMS.

• ● Coordinated truck deliveries and managed logistics schedules, streamlining communication between multiple stakeholders to develop a strong foundation for automated workflow design and operational efficiency.

• ● Provided advanced bilingual customer service and merchant support, analyzing customer interactions to resolve complex issues effectively.