Descripción

Technical & Customer Support Specialist with 7+ years of experience in SaaS, fintech, and automotive sectors. I help businesses deliver fast, high-quality support to their Spanish and English-speaking customers.

Skilled in Zendesk, Salesforce, and omnichannel support across B2B and back-office environments. At Monzo (Foundever) I achieved 98% first-contact resolution rate handling 400+ weekly interactions in a fintech SaaS platform with strict compliance requirements. At Konecta/Nissan I managed multilingual B2B support for dealerships across Europe for nearly 7 years.

What makes me different: I work fluently in Spanish, English, Romanian and French — covering a wide range of European markets. I'm detail-oriented, proactive with escalations, and experienced in KYC verification, CRM reporting, and support documentation.

Available for remote contracts. Let's talk about how I can support your team.

Ámbito de especialización en el sector

Idiomas

Español
Bilingüe o nativo
Rumano
Bilingüe o nativo
Inglés
Competencia profesional completa
Francés
Competencia profesional básica

Preferencias de lugar de trabajo

Acepta trabajo presencial

Madrid (hasta 50 km), Málaga (hasta 20 km), Almería (hasta 20 km), Valencia (hasta 20 km), Barcelona (hasta 20 km)

Foundever — Monzo Project
Back Office Customer Support Specialist | Fintech SaaS Environment
BANKING AND INSURANCE
noviembre de 2025 - mayo de 2026 (6 meses)
Madrid, España
• Provided technical customer support within a fintech SaaS environment, managing accounts on a cloud-based platform with strict compliance and SLA requirements.
• Processed 50+ KYC verifications per day using Bizoops, achieving 98% quality KPI and 98% first-contact resolution rate across 400+ weekly interactions.
• Reduced average handle time through structured workflows; collaborated cross-functionally to troubleshoot and improve resolution processes and support documentation.
• Analyzed customer behavior patterns to identify risks and escalate complex cases proactively.
Customer Support Technical Support Backoffice Fintech KYC
Konecta Group France — Nissan & Infiniti Accounts
Customer Support & Technical Support Specialist
AUTOMOBILE
marzo de 2017 - enero de 2024 (6 años y 10 meses)
92230 Gennevilliers, France
• Delivered omnichannel support in Spanish, English and French across a full automotive product portfolio, acting as main contact for dealerships and end customers in a B2B environment.
• Provided technical support on vehicle-app connectivity, troubleshooting Bluetooth and software integrations, staying current with industry trends and product updates.
• Consistently achieved high CSAT scores across 400+ monthly contacts; maintained accurate CRM and support documentation.
• Demonstrated leadership mentoring 100+ team members over 7 years in onboarding and knowledge transfer.
Customer Support Technical Support Salesforce B2B CRM