Grant Waddell

Experience - Product Ownership: Led multiple projects from inception to deployment, ensuring high-quality outcomes and exceeding user satisfaction metrics.

• Infrastructure Design: Designed and implemented IT infrastructure solutions across diverse environments including on-premises, hybrid, and public cloud, tailored to meet business requirements.

• Windows Core Services Optimization: Developed and enhanced key Windows services such as Active Directory (AD), DHCP, DNS, and Group Policy Objects (GPO) to streamline operations and improve performance.

• SCCM Infrastructure Rollout: Spearheaded the design and deployment of System Center Configuration Manager (SCCM), facilitating co-management strategies and smooth migration to Microsoft Intune, thereby enhancing endpoint management efficiencies.

• Citrix Solutions Migration: Oversaw the deployment of Citrix Netscaler and successfully executed a migration to Citrix Cloud, ensuring improved performance and scalability.

• Digital Transformation Leadership: Drove the adoption of cloud services, optimizing the use of Azure, AWS, and Citrix Cloud to enhance operational efficiency and agility.

• Network Security Design: Crafted corporate networks with stringent security measures across WAN and LAN, ensuring all network services adhered to comprehensive patching and hardening practices to mitigate risks.

• Identity and Access Management: Implemented robust identity and access security controls using Azure Active Directory (AAD), Multi-Factor Authentication (MFA), ADFS, OAuth, SAML, and advanced Identity Protection strategies.

• Network Security Administration: Managed firewalls (FortiNet, Check Point) and led initiatives on vulnerability detection and remediation utilizing Rapid7 and Kali tools, enhancing overall network security.

• Disaster Recovery Planning: Developed and executed global disaster recovery plans, accompanied by comprehensive data backup and restore solutions to ensure business continuity.

SCCM Design and Implementation: Led the successful design and implementation of System Center Configuration Manager (SCCM), focusing on deployment strategies and compliance with organizational policies.

• Virtualization Expertise: Oversaw VMware ESXi provisioning, including the building, configuration, and deployment of virtual machines and templates, optimizing resource utilization and operational efficiency.

• Application Server and Database Management: Managed diverse application server environments (IIS, Apache, Tomcat, proxy servers, load balancers) and database systems (MS SQL Server, MySQL), ensuring high availability and performance.

- Workstation Support: Successfully installed, configured, and supported over 200 workstations, laptops, and peripheral devices, ensuring optimal performance and user satisfaction.

• Application Management: Led software upgrades and implemented new applications, managing rollout processes and performing thorough performance troubleshooting to enhance user experience.

• Backup & Recovery Monitoring: Regularly monitored daily backup and recovery procedures, ensuring data integrity and swift recovery during incidents.

• Security Management: Managed antivirus and other security tools, proactively monitoring virus protection protocols and implementing remediation measures when necessary.

• Ticketing System Management: Efficiently managed tickets, prioritizing and resolving tickets, providing timely updates to end-users.

• Documentation Maintenance: Compiled and maintained detailed IT documentation, including technical and administrative procedures, thereby promoting knowledge sharing across the team.