Descripción

I’m passionate about making technology adoption seamless and impactful; ensuring every client not only understands the tools they use but truly enjoys the journey of getting there.

🚀 Dedicated to delivering exceptional onboarding, training, and ongoing support experiences.

⚙️ Focused on workflow optimization and automation to help teams save time and drive results.

🤝 Committed to empowering clients to achieve success through strategic implementation and adoption of software solutions.

Idiomas

Inglés
Bilingüe o nativo
Español
Bilingüe o nativo

Preferencias de lugar de trabajo

Solo teletrabajo

Lleva a cabo sus proyectos principalmente en remoto

Candidate.ly
Customer Success Manager
enero de 2022 - Hoy (4 años y 5 meses)
• Managed custom set-ups & usage consulting, advising clients on best practices for resume presentation, client feedback tracking, & branded submissions.
• Built internal reports (usage metrics, feature adoption, customer success KPIs) to drive retention & expansion.
Strategic Consulting IT Project Management
Mapsly
Customer Success Manager
enero de 2020 - enero de 2022 (2 años)
United States
• Consulted customers on best practices: optimizing field sales routes, setting up dashboards & reports, usage of features like visit scripting, dynamic map layers, real-time CRM sync.
• Participated in QA / product feedback: surfaced user pain points & helped test new or beta features, especially around map layers, routing, and integrations (Zapier, CRMs like Zoho, Salesforce).
Strategic Consulting IT Project Management Workflow automation
Gustav
Customer Success Manager | Assistant to the CPO
enero de 2022 - abril de 2023 (1 año y 3 meses)
• Coordinated between product, ops, and customers to tailor custom workflows or consult on usage to assure service reliability.
Workflow automation Onboarding