Ihor S.

• - Lead the design and development processes of Veeva CRM solutions performed by 2 engineering teams (13 members), Medical Affairs and Strategic Account Management

• - Collaborate with 3 cross-functional teams (Commercial, VEM, Territory Management) including product owners, tech directors, business stakeholders, developers, and UX/UI designers, to create intuitive/effective product solutions and align with business requirements and industry best practices when keeping GxP, regulatory compliance in line with standards

• - Act as Business Analyst during one of first big pharma Veeva Vault CRM Migration (from Salesforce to Veeva) for Medical & KAM/SAM CRM Products

• - Onboard 4 Product Managers to make familiar with supported by Team Products (Med/SAM)

• - Conduct thorough business analysis to understand the needs and challenges of Medical (approx. 1800 Users) & SAM (approx. 4000 Users)

• - Running Refinement Session with Tech Teams

• - Defining User Stories and Acceptance Criteria for 2000+ new features and operations tasks in Jira with Backlog managing for 2 Teams including prioritization before Sprints.

• - Design best in class (Global Pharma) SAM tool for Key Account Managers interactions

• - GSK Products Activation for SAM tool usage for 34 countries and 40+ Products

• - Migration of Medical Science Liaisons Team from Salesforce Classic to Lightning Experience (approx. 1800 MSLs & MSL Managers)

• - Deputy of PMs (Medical/SAM), line Senior Tech Manager and New Team Members buddy

• - Backup for Engineers (config) or QA Lead (testing)

• - Escalations, Defect, Bugs management with identifying root cause and establishing next steps (approx. 4 per month)

• - Run KT, Training sessions with guidance creations for designing 2 Products (Medical & SAM)

• - Proactively seek opportunities for continuous improvement and innovation within the organization.

• - Responsible for day-to-day administration of Veeva CRM and Veeva Align platforms, including user account/profile setup, roles and permission management, system configuration for 230+ Admins Globally

• - Performed Data imports, exports, and migrations, ensuring accurate and seamless data flow between 2 systems.

• - Territory Management, Rule, Field Forces, assignment creation/updates

• - Implementation of Roster Management Module in Veeva Align which gives local 230+ Admins across globe rights to manage markets data by themselves

• - Design/build Integration and Connection setup between Veeva Align & Veeva CRM

• - Org Split for APNA, EU1 , EU2, MENA envs (Production/Full Sandboxed)

• - Became Veeva Align Certified Administrator (2021 - ongoing)

• - 6 Dashboards creation & multiple Reports management for internal support team usage

• - Directed the administration of Veeva Align, streamlining access management processes for 60+ LOCs, designed and implemented an quiz to get Admins access.

• - Training lead for User management module to Market Admins and business responsible persons (approx. 300 persons)

• - Guidance and Training materials creation responsible person.

• - Offer ongoing support to users 27k +, addressing their queries and enhancing their system proficiency

• - Evaluate and implement system upgrades, patches, and enhancements to keep the Veeva CRM (iRep) and Salesforce platforms up to date.

• - Stay current with industry trends, emerging technologies, and best practices.

• - Best ticket solver in the team with up to 200 closing rate per month. Including requests & incidents.