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Isabel A.IA

Isabel A.

Multilingual Virtual Assistant & B2B Customer Supp

500 €/día
Jaca, ES
3-7 años

Tiempo medio de respuesta: 1h

Acerca de Isabel

Need someone who can jump between Spanish, French, and English without missing a beat — and actually get things done? That's me.

I'm a multilingual virtual assistant and B2B customer support specialist with 15+ years of experience, including roles at Amazon Spain and Vodafone. I handle executive coordination, client communication, and cross-border support across Spanish, French, and English (with functional Italian).

Let's talk if you need:
→ An assistant who handles your calendar, inbox, and client follow-ups like they're their own
→ Customer support that actually sounds human — in three or four languages
→ Translation or localization that bridges markets, not just words
→ Someone who responds fast (avg. response time: 1 hour) and gets the detail right the first time

Reliable, quick, and genuinely good with people. Drop me a message — I'd love to hear what you're working on.
  • Inglés

    Competencia profesional completa

  • Español

    Bilingüe o nativo

  • Francés

    Competencia profesional completa

  • Italiano

    Nociones

  • Alemán

    Nociones

Solo teletrabajo
Lleva a cabo sus proyectos principalmente en remoto

Experiencia

  • CUSTOMERTOP
    Senior Executive Meeting Coordination Agent
    enero de 2023 - Hoy (3 años y 6 meses)
    Madrid, Spain
    • • Coordinate and schedule high-level professional meetings for corporate clients across multiple markets.
    • • Handle multilingual communications in Spanish, English and French, ensuring B2B client satisfaction.
    • • Streamline coordination processes, reducing response times and improving client experience.
    • • Informal team lead for onboarding new agents and resolving complex escalations.
    Adaptability Efficiency Resourcefulness
  • AMAZON SPAIN
    B2B Customer Service Representative (EN / FR
    enero de 2020 - enero de 2021 (1 año)
    Spain
    • • Managed corporate client queries and escalations across three languages in a high-volume environment.
    • • Maintained high customer satisfaction scores through efficient issue resolution.
  • TURBADO ES (eShop)
    Customer Service Agent (FR
    enero de 2018 - enero de 2019 (1 año)
    Alicante, Spain
    • • Provided customer service for the European market in French and Spanish, handling queries and resolving issues on an e-commerce platform.
    • • Maintained high quality and customer satisfaction standards in a multichannel support environment.

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Formación

  • Higher Diploma in Executive Assistance
    (ILERNA
    2025
    Higher Diploma in Executive Assistance
  • Bachelor's Degree
    Universitat Oberta de Catalunya (UOC)
    2026
    Bachelor's Degree

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