Israel Martínez González

*Prepared and analysed financial reports (monthly, quarterly, annual) ensuring data accuracy and compliance with global standards. *Supported budgeting and cost monitoring with variance analysis (Actual vs. Budget). *Assisted in month-end close (journal entries, reconciliations), prepared forecasts and KPIs and executed accounting adjustments and maintained audit-ready documentation.

*Deep Investigative Resolution: Tenaciously investigated and successfully addressed multi-layered operational, technical, and financial inquiries, ensuring a clear resolution path was established for persistent partner challenges.*Performed thorough analysis of partner accounts using the Extranet and Partner Hub to accurately diagnose the root cause of complex reservation discrepancies, financial inquiries, and platform errors. *Ensured exhaustive documentation of issues, investigation steps, and communication within the CRM system, providing specialized teams with the detailed context required for efficient escalation. *Coordinated the accurate handoff of specialized inquiries to internal resolution teams, acting as the critical operational bridge to drive issues through to satisfactory closure.