Jessica Klos

As a Claims Handler at OOM Verzekeringen, I assessed and processed international health insurance claims for customers living, working or travelling abroad. My role involved reviewing medical documentation, determining coverage according to policy conditions, and ensuring claims were handled accurately and efficiently.

I communicated with policyholders, healthcare providers and internal teams to resolve questions, request additional information and provide clear updates throughout the claims process. This position required strong analytical skills, attention to detail, empathy and the ability to work with confidential information while maintaining a high level of customer service.

Customer service for cosmetics brand Rituals. Through email, multiple social media channels and phone.

As a Personal Insurance Claims Advisor at Aegon / a.s.r. Insurance, I supported customers throughout the claims process for personal insurance policies. I assessed claims, reviewed policy coverage, gathered relevant information and ensured each case was handled accurately and efficiently.

I served as the main point of contact for customers, providing clear guidance and updates while working closely with internal departments to achieve timely resolutions. This role required excellent communication skills, empathy, problem-solving abilities and strong attention to detail, always with a focus on delivering outstanding customer service.