You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Kévin RoyneauKR

Kévin Royneau

KYC and Customer Care Expert | ES, EN, FR Market

120 €/día
Barcelona, ES
3-7 años

Tiempo medio de respuesta: 1h

Acerca de Kévin

Compliance & Customer Operations Expert | 4+ Years at Amazon | Freelance Consultant

​With over 5 years of experience in high-growth and fast-paced environments, I help companies secure their operations and scale their teams. My background at Amazon and papernest has equipped me with a dual expertise: rigorous regulatory compliance and high-level customer experience.
​What I bring to your project:

​KYC & Compliance: 4 years of hands-on experience at Amazon managing end-to-end verifications, risk assessment, and complex French market regulations.

​Training & Leadership: Proven track record in onboarding (1-week skill training) and coaching (6-week nesting period) for new analysts, ensuring top-tier quality scores.

​Customer Care & Sales: Strong background in inbound/outbound support and business development, focusing on conversion and long-term customer satisfaction.

​Adaptability: Now based in Spain as an Autónomo, I offer the flexibility of a freelancer with the professional standards of a global leader.

​I am currently open to new freelance missions and consulting opportunities in:
✅ KYC / AML Compliance Analysis
✅ Customer Support & Care Strategy
✅ Team Training & Performance Coaching (SME)
✅ French Market Operations

​Available for remote or hybrid projects. Let’s connect to discuss how I can support your business growth!
  • Francés

    Bilingüe o nativo

  • Inglés

    Competencia profesional completa

  • Español

    Bilingüe o nativo

Solo teletrabajo
Lleva a cabo sus proyectos principalmente en remoto

Experiencia

  • AMAZON
    KYC Expert | French Market
    enero de 2022 - enero de 2026 (4 años)
    Barcelona, España
    Training
    Senior KYC & Compliance: Executed end-to-end verifications and risk assessments for the French market. Training & SME Leadership: Led 1-week training and 6-week nesting periods, ensuring top-tier quality and performance scores for new analysts. Process Optimization: Optimized internal audit tools and regulatory updates to streamline French market compliance.
    Servicio de atención al cliente Data analysis KYC Atención al detalle y control de calidad Training
  • PAPERNEST
    Inside Sales Representative
    enero de 2020 - enero de 2022 (2 años)
    Customer Strategy & Sales: Managed high-volume inbound and outbound requests for utility contracts, providing tailored solutions to optimize savings and expand the partner portfolio.

Recomendaciones

Sé el primero en recomendar a Kévin

Ayuda a este freelance a destacar compartiendo tu experiencia.

Estos perfiles de freelance también coinciden con tus criterios

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Formación

  • Associate Degree in Industrial Mechanics and Automation
    2011
    Associate Degree in Industrial Mechanics and Automation

Conjunto de habilidades profesionales

Categorías

  • Otros