Lázaro Castro Villafuerte

• Maintenance and development of new Call Center functionalities at Openbank for many countries based on Microsoft Dynamics CRM 365 online - Unified Services Desk and CTI - Genesys Cloud Connector.

• Implementation of ALM process for automatic deployments of Microsoft Dynamics CRM 365 solution and related customizations using Azure Pipeline and Power Platform Tools in OpenBank

• Implementation of clickDimension and development of personalized elements for sending mass emails, statistics and technical specifications of the product in a personalized way with PowerApps, WorkFlow, Power Automate, PlugIns. Migration and Transformation of data in the Dynamics 365 On Premise Platform. (General Secretary of the Spanish Government)

• Development and Resolution of problems related to: Microsoft Dynamics 2015, 2016 and Dynamics CRM 365 online / on premise (PlugIns, Custom Activity, Webresources, Customization & Personalization, Business Process Flow, WorkFlows etc, SSRS, Flows, Power Apps and Model driven apps) on several clients in remote collaboration. Use of Azure DevOps Repository for continuous integration, Implementation of Azure Storage intermediate environments, Azure SQL Server, Azure Data Share, management of Web Services APIS REST and API Management, Custom developments with Azure Active Directory. (INDRA – Minsait)

• Customizations in the Customer Services / Field Services modules of Microsoft Dynamics CRM 365 including Power Apps and Power Automate. (Caterpillar Energy Solution)

• Building PowerApps Application based on Sharepoint Online list, libraries and Groups using Office365, SharePoint, Word Conectors to recording word templates documents within list and sending by emails converting in pdf file. (URSA)

• Implementation of a User Service system in Dynamics CRM 2016 with USD (Unified Services Desk) and CTI - PhoneLite connection, adding customization of functionalities in forms for FCC – Aqualia

• Manager on the Microsoft Dynamic CRM Support Department, coordinating the routing of cases of all projects under Warranty and / or Maintenance Contract.

• Development and Resolution of problems related to: Microsoft Dynamics 2011, 2013, 2015, 2016 and Dynamics 365 online/on premise (PlugIns, Custom Activity, Webresources, Customization & Personalization, Business Process Flow, WorkFlows, SSRS, ...)

• Implementation of a User Service system in Dynamics CRM 2016 with USD (Unified Services Desk) with DUALCOM Switchboard (AIF connector) and customizations of functionalities.

• Marketing campaign and mass notifications with ClickDimension. Integration with Portals.

• External Data Integration using Integration Services SSIS and KingwaySoft

• Deployment and customization of Portals.

• Programming and interface design in Sharepoint On Premise Ver 2010 and 2013 for Integration with Microsoft Dynamics CRM 2016 and Microsoft Dynamics 365

• Development of Reports with Reporting Services in Dynamic CRM OnPremise and Online.

• Development of statistical graphics and analysis with Power BI.

• Project Management and Execution CRM COMYTED (Control of Commercials and Displaced Technicians) for CDTI with Microsoft technology (C #, SQL Server, Reportin Services, Web Services WCF) in the Enterprise part and Mobile Technology (Java, Android SDK. For development of applications for Android OS).

• International consultant and support Microsoft Dynamic CRM 365 at Regus. I develop new functionality and provide testing in QA / UAT environment through ALM process to implement customization and the rest of the new components such as custom activity, workflow, and business process flow.

• International Consultant and Support in Regus. Develop new functionality and providing the test in QA / UAT Environment thru the ALM Process to deployment the customization and the rest of the new components like, custom activity, workflow and business process flow.

• Services Technical Manager in department support resolving all issues in the service portal and implements the technical solution for the new request of the clients Manages and high skill in consultant settings and customizations and custom development of Microsoft CRM 2016 and 365 Dynamics online for different clients in the insurance sector, wholesale, Real estate, other consultants. Working with PSA module, KingWaySoft SSIS, SSRS Report customization and data migration from Microsoft Dynamics NAV to CRM.

• Product migration DRM360 2011 developed CRM 2011 for Santander Consumer Finance SCF (Spain, Ireland, UK and Poland) to CRM 2015 and Windows application development APP to access CRM using OAuth Authentication through ADFS own customizations and product DRM360 2015 Tablets.

• Expansions development and applications under Microsoft Dynamics CRM, developed for ISBAN - Consumer Finance Unit of Banco Santander. Customizing Microsoft Dynamics CRM from aspx web applications, plugins, workflows, javascript, ribbon, file solutions, WS federa tion deployments and applications programmed with Windows PowerShell.

• Resolution of incidents and revision of deployments of the new applications. Using Microsoft Visual Studio 2010/2012/2015/2017 and Microsoft Integration Services (SSIS) for loads, extraction and transformation (ETL).

• Migration of developments and platform of Microsoft Dynamics CRM 2011 to 2013/2015.

• Integration of customer data, contacts and projects from Microsoft Dynamics Navision Microsoft Dynamics CRM 2009 to 2016, customizations and process massive data import for AICOX.