Marian R.

Manage end-to-end business onboarding with full adherence to KYC, AML, CDD and EDD regulatory requirements. Analyze legal and corporate documents and UBO structures across EU jurisdictions to verify compliance and detect financial crime red flags. Conduct PEP and sanctions screening, applying a risk-based approach to mitigate fraud risk and uphold AMLD (5th/6th) standards. Liaise directly with external merchants to resolve documentation issues and ensure a smooth, compliant onboarding experience.

Conducted comprehensive QA reviews of customer interactions (calls and emails) against company procedures and regulatory standards, monitoring SLA adherence and KPI targets. Developed and delivered targeted coaching and compliance training to support agents, driving measurable improvements in quality scores. Led calibration sessions across a multinational team to maintain consistent procedural adherence and compliance knowledge.

Supported senior management with team coordination, administrative workstreams, and goal forecasting. Facilitated cross-team communication to ensure project alignment and efficient resource allocation.