Mary Miranda

Processing of technical interviews requests for the GTIS-All project at a global level (600+ per week), as well as the assignment of

tasks, team members management and monitoring the daily performance of the project.

• Resource Manager responsible for conducting interviews to potential candidates, onboarding and adaptation facilitation, supporting

employee growth and development, guiding employee performance, and handling various operational tasks, such as exit interviews

and organizing team building activities.

• Successful training and onboarding of new staff (mentor of 7 new team members).

Lead weekly and daily meetings with up to 12- 30 team members to check their performance, workload, offer help with blockers,

specific requests, interviews, announce quick updates and reminders.

• Check daily statistics, team’s progress (up to 15 people) and any email correspondence sent to our (DL) distribution list.

• Review daily the team's calendar to track who is off and inform the senior manager about absences and sick leaves.

Act as a back-up for absent team members and as a contact point for any support, help with enquiries, escalations and urgent requests

from the (TA) Talent Acquisition team, interviewers and Hiring Managers.

• Allocation of requests for technical interviews to project members and coordination of meetings to provide performance checkups to

team members to improve weaker areas and gaps in procedures.

• Cooperate with recruiters, IT specialists, and interviewers globally in monitoring and processing incoming interview requests,

ensuring timely correspondence with managers and candidates.

• Searching and selecting suitable interviewers based on the primary skill, job description, level required, etc. against the candidate's

profile, using various electronic tools (Interview platform, Microsoft Outlook, Microsoft Teams).

Monitoring of customer concerns and requests (problems with security products and services 20+ requests per day) in accordance with regulations, through the company's various communication channels (email or phone).

• Update and document in detail the procedures completed on the required platforms, databases, and systems.

• Treat sensitive customer and company information securely and confidentially.

• Guarantee customer satisfaction, considering cordial treatment.

• Job recognition for improved Baggage Irregularity Indicator; MB (Poorly Handled Baggage) down 33%.

• Perform operational processes, such as supporting the acceptance and documentation of passengers and their luggage at all points of contact at the Airport (Lobby/Host, modules, VIP rooms, departure lounges, connections, special services, flight irregularities, baggage, flight arrival assistance, and customs assistance for travelers) in a safe, reliable, and friendly manner, offering personal treatment and high-quality service.