Descripción

With years of experience in customer service across hospitality, casinos, and the insurance industry, I provide a nicely support through phone, chat, and email. I specialize in:

-Handling complex customer inquiries and escalations

-Managing booking systems and apartment reservations

-Assisting with claims, coverage details, and authorizations in the health insurance sector

-Using platforms like Intercom to deliver support

I adapt fast to different industries and ensure customer satisfaction. I hope we can work together and improve the client experience!

I'm also available for short-term projects and if needed we can always have a free meeting to make sure this is what you're looking for.

Idiomas

Inglés
Competencia profesional completa
Gallego
Bilingüe o nativo
Francés
Competencia profesional completa
Español
Bilingüe o nativo

Preferencias de lugar de trabajo

Solo teletrabajo

Lleva a cabo sus proyectos principalmente en remoto

Onepilot
Customer Service Specialist
diciembre de 2023 - Hoy (2 años y 6 meses)
France
- Managed reservations, issue resolution, and phone support for Apartamentos Líbere.

- Provided customer support via chat for Alan, handling inquiries about coverage, scheduling medical appoitments and managing authorizations.

- Adapted to several industries.
Ta'Tereza Guesthouse
Front desk receptionist
febrero de 2023 - mayo de 2023 (3 meses)
Sliema, Malta
-Manage bookings -Telephone, email and live chat assistance -Provide tourist information -Organization with the housekeeping department -Cash handling
Casino Malta Jobs
Slot attendant
febrero de 2022 - agosto de 2022 (6 meses)
San Giljan, Malta
-Handling of gaming chamines -Intermediating of customer payments through the cash desk -Elaborating reports about the VIP players -Promotion of the different memberships -Customer support

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Técnico Superior en Agencia de Viajes y Gestión de Eventos
IES Plurilingüe Eusebio da Garda
2018

Curso de Ofimática PICE
Cámara de Comercio A Coruña
2021
MS Excel Word MS Office Microsoft Word

Otros

Natalia García

Customer Support Specialist | Chat, Email & Phone

Acerca de Natalia

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