Descripción

Profesional nativo de inglés especializado en Soporte al Cliente con Salesforce y Análisis de Datos. Mi fluidez perfecta en inglés me permite tender un puente crucial entre los clientes de EE.UU./Reino Unido y las empresas españolas. Aunque mi español no es perfecto, lo comprendo bien y me comunico con efectividad. Mi objetivo es garantizar un servicio excepcional y utilizar los datos para optimizar la eficiencia operativa.

Idiomas

Inglés
Bilingüe o nativo
Español
Nociones

Preferencias de lugar de trabajo

Acepta trabajo presencial

Seville (hasta 50 km)

Neal
SalesforceAdministrator
HIGH TECH
diciembre de 2022 - Hoy (3 años y 6 meses)
Seville, España
• EnhancedtheSalesforceplatformwithpermissionsets, roles,users,reports,flows,validationrules,lightningapp, customobjectsandfieldstooptimizeorganizational workflows,problemsolvinganddatamanagement.
• Sytematicallyachievedanaccuraterepresentationofa successfulSalesforceorganizationandcross-functional projectmanagement.
• Streamlinedcommunicationinternallyandexternallyby adaptingandcontinuouslyenhancingtheSalesforceCRM platformwithobjects,includingemailtemplates,cleaning dataanduploadingdatawithdataloader.
• Controlledusersupport,accountmanagement,resolved issuesandconductedtechnologytrainingsessionsto promoteSalesforceoperations,increasingadoptionand proficiencyamongstaffbyover50%.
Agile CRM Salesforce Project Management Data analysis administrative support
Moses Lake Industries (MLI)
DataAnalyst
QUÍMICA
diciembre de 2022 - mayo de 2024 (1 año y 5 meses)
Moses Lake, Estados Unidos
• Resolved analytical technical issues during 12 hour shifts to minimize system downtime.
• Drove percison data analytics and technical support with Microsoft Excel and Delta V, achieving a 40% increase in production.
• Establishing critical IT system ensuring seamless system operations.
• Conducted analytical data driven transfers of mil lons of dol lars in corrosive chemicals with micro specifications of metals for companies such as Samsung and Intel.
Data analysis administrative support Microsoft Excel
Royal High
SalesFloorManager
COMERCIO AL POR MENOR
enero de 2017 - marzo de 2022 (5 años y 2 meses)
Spokane, Estados Unidos
• Achieving top sel ler for 5 years, conducting over 5M+ in cash transactions while administrating customer success and employee management within the company.
• Guided myteam of employees while conducting risk assessments and providing technical support.
• Maximized profit by slashing prices and negotiating deals with business owners through in-person and phone interactions.
• Executed tailored solutions to customers through in depth product deve lopment knowledge, producing an exponential 60% increase in sales.
customer service Project Management Microsoft Excel