Descripción

I am a senior consultant who can turn complex business challenges into scalable, efficient solutions that improve operations, increase adoption, and deliver measurable ROI. As an 11x Salesforce Certified Senior Salesforce Consultant with 5+ years of experience, I specialize in Salesforce architecture, AI-powered automation, business process optimization, and cross-functional project leadership for both SMB and enterprise clients.

My expertise spans Sales Cloud, Service Cloud, Experience Cloud, Field Service, CPQ, Data Cloud, Agentforce, and Einstein AI, along with broader consulting capabilities including business analysis, workflow design, stakeholder management, Agile delivery, systems integration, process improvement, user training, and operational strategy. I lead end-to-end implementations from discovery through deployment, translating business requirements into scalable technical solutions that improve productivity and customer experience.

Typical projects include CRM implementations, AI-driven service solutions, CPQ and pricing automation, workflow/process redesign, data migrations, third-party integrations, reporting and analytics, user adoption initiatives, and enterprise transformation projects. I’m known for combining strong communication and leadership skills with hands-on technical execution to deliver practical solutions that create lasting business impact.

Ámbito de especialización en el sector

Idiomas

Inglés
Bilingüe o nativo

Preferencias de lugar de trabajo

Solo teletrabajo

Lleva a cabo sus proyectos principalmente en remoto

Truffle Consulting
Sr. Technical Consultant
HIGH TECH
junio de 2023 - Hoy (3 años y 2 meses)
Barcelona, España
Lead end-to-end delivery of multi-cloud Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, CPQ, Field Service, Agentforce, and Einstein AI for enterprise and SMB clients.
Architect and configure scalable Salesforce solutions that streamline sales and service operations, improve user adoption, and drive measurable operational efficiencies.
Implement AI-powered service solutions using Agentforce and Einstein, including case summarization, reply recommendations, and knowledge suggestions, reducing case resolution delays and improving CSAT scores.
Design and deploy advanced CPQ solutions, including product configuration, pricing automation, quoting optimization, and annual uplift calculations across multiple Salesforce orgs.
Facilitate discovery workshops, gather business requirements, create user stories, and translate stakeholder needs into scalable technical solutions.
Lead Agile project delivery from requirements gathering through go-live, ensuring projects remain on time, within scope, and aligned with client objectives.
Collaborate with executives, business stakeholders, developers, and cross-functional teams to drive successful implementations and process improvements.
Build and optimize automation using Salesforce Flow and platform tools to reduce manual effort, improve data accuracy, and increase operational productivity.
Support system integrations and multi-platform connectivity to improve data accessibility and streamline business processes across teams.
Provide strategic consulting, solution architecture, and client guidance focused on long-term scalability, operational consistency, and ROI.
artificial intelligence AI Agent Salesforce Service Cloud Administration Salesforce Salesforce CRM
B’nai Jeshurun
Consulting Salesforce Administrator
HIGH TECH
diciembre de 2021 - septiembre de 2022 (9 meses)
Nueva York, Estados Unidos
Served as Consulting Salesforce Administrator supporting organizational operations, donor management, and business process improvements within a nonprofit environment.
Migrated legacy Workflow Rules and Process Builder automations to Salesforce Flow, improving system performance, scalability, and reducing automation errors.
Optimized NPSP data management and reporting processes to enhance visibility for Finance, Advancement, Membership, and Events teams.
Troubleshot and resolved integration issues across Zapier, Apsona, Blackthorn, and Giftbutter, restoring operational functionality and improving system reliability.
Partnered with cross-functional stakeholders to gather requirements and implement enhancements that streamlined event registration, donation management, and member engagement workflows.
Improved operational efficiency through automation, data cleanup, process optimization, and user support initiatives.
Salesforce Service Cloud Salesforce Sales Cloud Administrador Salesforce Administration Salesforce Salesforce Lightning
FastSlowMotion
Implementation Specialist/Salesforce Consultant
HIGH TECH
marzo de 2021 - junio de 2023 (2 años y 3 meses)
Lake Saint Louis, Estados Unidos
Designed and implemented Salesforce solutions across Sales Cloud, Service Cloud, Field Service, and CPQ for SMB clients, improving operational efficiency and user adoption.
Built scalable automation using Salesforce Flow to streamline business processes, reduce manual data entry, and save clients significant administrative time.
Configured and integrated third-party applications including S-Docs, Conga, and Accounting Seed to improve data accessibility and cross-platform functionality.
Collaborated with client leadership and stakeholders to gather business requirements, define solution strategies, and translate operational goals into scalable Salesforce architectures.
Supported end-to-end project delivery including discovery, configuration, testing, user training, deployment, and post-go-live support.
Improved user adoption and operational consistency by delivering user-focused solutions aligned with client workflows and business objectives.
Salesforce CPQ Administrador Salesforce Salesforce Sales Cloud Salesforce Service Cloud Artificial Intelligence (AI)