Descripción

Results-driven professional with experience in digital operations, content moderation, and administrative support, currently transitioning into the tech field. With a strong focus on incident resolution, direct user interaction, and adaptability in dynamic environments, I aim to bring value as a Support Specialist.

Skilled in multilingual customer service, digital tools (Google Workspace, Microsoft Office), and currently pursuing technical training in web development and Python. Motivated by collaborative teams where innovation and continuous learning are encouraged.

Idiomas

Español
Bilingüe o nativo
Inglés
Bilingüe o nativo
Francés
Competencia profesional completa
Alemán
Competencia profesional básica

Preferencias de lugar de trabajo

Acepta trabajo presencial

Barcelona (hasta 50 km)

TELUS International
Digital Trust and Safety Analyst
AGENCIAS DE SUBCONTRATACIÓN
noviembre de 2024 - mayo de 2025 (6 meses)
Barcelona, Spain
Managed tickets and escalations using Workplace (ITSM Internal system) to track, resolve, and document content review cases.
Completed 98% of tasks on time accomplishing SLAs and fulfilling daily workload goals (350 tickets per Day)
Passed 100% of random audits for quality and accuracy across different types of content.
Managed internal systems to ensure compliance with quality and safety policies.
Collaborated with international, multilingual teams in high-pressure environments.
Fundesplai
Recreational Activities Coordinator
HOTELERÍA
enero de 2023 - noviembre de 2024 (1 año y 10 meses)
Barcelona, Spain
Coordinated logistics and activities for youth educational programs.
Handled planning and real-time problem-solving in fast-paced settings.
Utilized digital tools for attendance, scheduling, and reporting.
IZERH Laboratories
Junior HR Executive Intern
RECURSOS HUMANOS
marzo de 2020 - enero de 2022 (1 año y 10 meses)
Venezuela
Supported recruitment, onboarding, and internal communication processes.
Maintained HR databases and assisted with documentation and reports.
Contributed to smooth employee operations in a clinical setting.