Stefano Di Leone, Salesforce Functional Consultant

Freelance, self-employed

Salesforce Consultant - Como freelance

Barcelona, Cataluña, España

marzo de 2019 - Hoy (4 años)

- Client Business Requirements and/or organisational processes documentation and analysis
- SFDC CRM Administration and Implementation
- Project Management: design, implementation, testing, deployment, deliver and training
- Sales Cloud Lightning Project Implementation
- Org to Org Migration Project management
- Sales & Service Cloud new org implementation project.

ReviewPro

Senior Project Manager | Salesforce Expert

Barcelona, Cataluña, España

enero de 2018 - agosto de 2019 (1 año y 7 meses)

- Assess and provide scoping services for internal Salesforce projects (Service Cloud Implementation, Online payment platform integration). - Research, Project planning development - Facilitate effective communication with all project participants - Lead regular conference calls, present findings and maintain project plan updates

Cognizant

Salesforce Senior Consultant

Barcelona Area, Spain

octubre de 2016 - noviembre de 2017 (1 año y 1 mes)

- Contribute to successful design and delivery of SFDC projects across European geography for customers
- Contribute to the expansion of onsite SFDC team (training, knowledge sharing, mentoring activities).
- Support clients to optimize commercial operations across Marketing, Sales and Service Cloud

S4G Consulting

Senior Consultant

enero de 2013 - septiembre de 2016 (3 años y 8 meses)

Free Lance

Salesforce Consultant

Barcelona Area, Spain / Remote Working

enero de 2011 - febrero de 2015 (4 años y 1 mes)

- Client Business Requirements and/or organizational processes documentation and analysis
- Ongoing Project Phases Management: design, implementation, testing, deployment and training
- Ongoing training and support: report and dashboard building, data quality maintenance, new integrations, of platform innovations, third party integrations, solutions design, AppExchange solution and process methodology.
- Salesforce Administration and Implementation: roles and profiles, customization, custom objects, Visualforce, Apex, Force.com, Data Loader, AppExchange.

Aedgency

Salesforce Administrator

Barcelona, España

abril de 2010 - junio de 2011 (1 año y 2 meses)

- Manage the Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports - Identify SF.com usage problems and craft technical / communication plans to remedy
- Participate in cross-functional teams that address strategic business issues involving CRM and sales operations - Integrate Salesforce with other third party solutions
- Developing and maintaining triggers, Apex Classes and pages Manage the SF instance using the standard aspects of the Salesforce Setup menu - Train new end users on the salesforce.com application
- Maintain system metrics to track trends in usage and data integrity

Sellbytel - Apple

Team Leader - Coach

noviembre de 2009 - marzo de 2010 (4 meses)

- Monitor Team performance and activity - Write weekly figures and reports - Quality control based on SLA - Training Session based on Sales Apple Knowledge Base

Amoryno

Co-founder - Como freelance

diciembre de 2008 - octubre de 2009 (10 meses)

Founder, CRM administrator, Finance Controller

NTRglobal

CRM Manager (Salesforce)

marzo de 2006 - abril de 2008 (2 años y 1 mes)

- CRM Administration (Salesforce.com): supervise and ensure the completeness, accuracy and consistency of CRM data and define minimum standards of quality - Improve protocols to support cleaning and management of CRM data and contribute to update and maintain them. - Operational, Financial and Sales metrics to BOD (Business analysis per products and territories, Sales KPI, Campaigns tracking reports, Financial Reports, MRR, ROI, Maarketing Reports)

Sellbytel

Help Desk Team Mentor

marzo de 2005 - marzo de 2006 (1 año)

- Manage a team of Help Desk professionals. - Participate in the development of a service level agreement and ongoing management of service level compliance. - Create and maintain a training program for increased business, customer service and technical knowledge. - Participate and assist in driving the knowledge management process. - Resolve escalated customer and vendor issues. - Maintain a high level of employee morale within the team.

CPM Expertus Field Marketing

Customer care agent

mayo de 2004 - febrero de 2005 (9 meses)

Customer care, back office.

MARCORA Costruzioni

Safety Coordinator and Quality Manager Assistant

febrero de 2003 - enero de 2004 (11 meses)

- Coordination of Safety and Health at Work. - Quality management.

Freelance

IT Consultant - Como freelance

enero de 1995 - diciembre de 2003 (8 años y 11 meses)

- Training: PC architecture, Microsoft OS, Office applications, Mac OS X Apps - PC reparation, Software Setup, Drive connection, Network Set up

Poltecnico di Milano

Researcher

diciembre de 2001 - febrero de 2003 (1 año y 2 meses)

Building Materials researcher.

Stefano Di Leone

salesforce functional consultant

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