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Vishal W.

operations manager

Puede desplazarse Madrid , Las Palmas de Gran Canaria

  • 40.429913
  • -3.669245
Proponer un proyecto El proyecto se dará por comenzado una vez hayas aceptado el presupuesto de Vishal.
Proponer un proyecto El proyecto se dará por comenzado una vez hayas aceptado el presupuesto de Vishal.

Localización y desplazamiento

Madrid, España
Puede trabajar en tus oficinas en
  • Alrededor de Madrid y 50 kms
  • Alrededor de Las Palmas de Gran Canaria y 50 kms


Duración del proyecto
  • Entre 1 y 3 meses
  • Entre 3 y 6 meses
  • ≥ 6 meses
Preferiría evitar:
≤ 1 semana
Sector de negocio
  • Comercio al por menor
  • E-commerce
  • Educación & e-learning
  • Entretenimiento & tiempo libre
  • High tech
+1 autres
Tamaño de la empresa
  • 11-49 personas
  • 50 - 249 personas
  • 250-999 personas
  • 1000-4999 personas
  • ≥ 5000 personas


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Habilidades (8)

Vishal en pocas palabras

Extensive experience in IT and Operations teams from different industries, including, Financial Services, Consulting and Technology companies.

Business Operations Professional, Certified Professional Scrum Master, experience leading Agile Teams and also leading cross-regional, cross-cultural teams on site and remotely. Active contributor to the community and industry, member of several talent organizations such as, Nova Talent or Thinkers50.

•9+ years experience in customer-centric roles, 8+ years of SQL experience, 6+ years experience driving global projects to completion in finance and startups, 3+ years managing operational efficiency
•6+ years of experience leveraging Agile Frameworks that iteratively deliver incremental value to different stakeholders across the organization, experience in gather, structure and escalate feedback from different stakeholders
•Experience working collaboratively with cross-functional stakeholders including sales, finance, engineering and product
•4+ years experience managing cross-regional and multi-cultural teams, experience managing teams remotely and ensuring effective communication and results are achieved. Thorough and methodic when managing data but flexible and open to change mindset when executing projects



Head of Customer Success


septiembre de 2021 - agosto de 2022 (11 meses)


Customer Success Manager


octubre de 2020 - septiembre de 2021 (11 meses)


Business Operations Manager

Madrid, Spain

enero de 2019 - enero de 2020 (1 año)

• Engaged with different departments to solve business pain points with automations and new processes delivered from the Operational Process & Efficiency team. Reduced operational workload of billing processes for LatAm in more than 90% using SQL. Reduced operational workload for onboarding and partner setup processes in more than 80% for 10+ countries and reduced intermediate third-party tools from 8 to 3 using Python
• Built prototypes of analytical dashboards in Tableau and Metabase (SQL) to help Operation managers and directors make decisions, detected issues with duplicated payments, fraudulent activity from some users and billing gaps such as lack of billing to some companies or users overusing free trials all of which resulted in recovering $0.6m+ in revenue pa.
• Partnered and interfaced with sales teams, operation verticals and customer experience leaders to triage and escalate issues to our product teams. Built cases, structured and led necessary meetings in order to convince product teams to include in the product roadmap new features or new fields needed to improve our data capabilities
• Consolidated operational KPIs, Order to Cash metrics, Internal CSat results and team targets in order to deliver monthly reports for senior decision makers and internal clients
• Led a team of 6, located between US, LatAm and Spain


Business Operations Coordinator - EU Region

Madrid, Spain

enero de 2018 - enero de 2019 (1 año)

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