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Extensive experience in IT and Operations teams from different industries, including, Financial Services, Consulting and Technology companies.
Business Operations Professional, Certified Professional Scrum Master, experience leading Agile Teams and also leading cross-regional, cross-cultural teams on site and remotely. Active contributor to the community and industry, member of several talent organizations such as, Nova Talent or Thinkers50.
•9+ years experience in customer-centric roles, 8+ years of SQL experience, 6+ years experience driving global projects to completion in finance and startups, 3+ years managing operational efficiency
•6+ years of experience leveraging Agile Frameworks that iteratively deliver incremental value to different stakeholders across the organization, experience in gather, structure and escalate feedback from different stakeholders
•Experience working collaboratively with cross-functional stakeholders including sales, finance, engineering and product
•4+ years experience managing cross-regional and multi-cultural teams, experience managing teams remotely and ensuring effective communication and results are achieved. Thorough and methodic when managing data but flexible and open to change mindset when executing projects
Español
Bilingüe o nativo
Inglés
Bilingüe o nativo
Francés
Competencia profesional básica
Acepta trabajo presencial
Madrid (hasta 50 km), Las Palmas de Gran Canaria (hasta 50 km)
Experiencia
- FinologeeHead of Customer Successseptiembre de 2021 - agosto de 2022 (11 meses)Luxembourg
- FinologeeCustomer Success Manageroctubre de 2020 - septiembre de 2021 (11 meses)Luxembourg
- GympassBusiness Operations Managerenero de 2019 - enero de 2020 (1 año)Madrid, Spain• Engaged with different departments to solve business pain points with automations and new processes delivered from the Operational Process & Efficiency team. Reduced operational workload of billing processes for LatAm in more than 90% using SQL. Reduced operational workload for onboarding and partner setup processes in more than 80% for 10+ countries and reduced intermediate third-party tools from 8 to 3 using Python• Built prototypes of analytical dashboards in Tableau and Metabase (SQL) to help Operation managers and directors make decisions, detected issues with duplicated payments, fraudulent activity from some users and billing gaps such as lack of billing to some companies or users overusing free trials all of which resulted in recovering $0.6m+ in revenue pa.• Partnered and interfaced with sales teams, operation verticals and customer experience leaders to triage and escalate issues to our product teams. Built cases, structured and led necessary meetings in order to convince product teams to include in the product roadmap new features or new fields needed to improve our data capabilities• Consolidated operational KPIs, Order to Cash metrics, Internal CSat results and team targets in order to deliver monthly reports for senior decision makers and internal clients• Led a team of 6, located between US, LatAm and Spain
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Formación
- PSM I - Agile CertificationScrum.org2018PSM I - Agile Certification
- Degree in Business, Administración y gestión de empresas, generalUNIVERSIDAD REY JUAN CARLOS2017Degree in Business, Administración y gestión de empresas, general