Alejandro A.

Managed daily operations for a portfolio of vacation rental properties across Airbnb, Booking.com, BookaHouseboat, and direct bookings with Lodgify. Coordinated guest communications, reservations, check-ins, and issue resolution to maintain a high-quality guest experience over the phone, email, Lodgify App and CHAT. Oversaw housekeeping, maintenance coordination, and operational workflows between property owners and service providers. Managed pricing, availability, and distribution across multiple channels to maximize occupancy and revenue with SmartPricing RMS.

Managed daily operations of a boutique hotel ensuring smooth communication between Reception, Housekeeping, and Breakfast teams. Improved operational workflows and reporting systems and Implemented automations and dashboards to track performance, using Macros for Google Sheets. Supervised reservations, guest requests, and special arrangements coordinating with the Receptionist.

Managed operations of multiple vacation rental properties. Oversaw reservations across Airbnb, Booking.com, Vrbo, and direct bookings. Managed pricing, availability, and promotions to optimize occupancy and revenue. Coordinated housekeeping, maintenance, and guest communication. Created dashboards and reports to monitor KPIs and property performance. Built strong relationships with owners, guests, and local partners.