Andres Duarte Rey

Experience in ServiceNow platform as both Developer and Administrator. In-depth knowledge of the technical implementation of ITSM, HR Case Management, Asset Management, CMDB, Incident and Events Management, Service Catalog, Request Fulfillment, Reporting, End-User portals and Integrations. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale Service Now implementations using: Service Portals (Angular JS, HTML, CSS, JS), Service Catalog variable sets, Workflow editor, Flow Designer, UI Actions, Business Rules, Scripts (Client, Fix, Schedule Jobs, Script Includes, Ajax), REST API explorer, Outbound REST messages, Events, UI Builder, Workspaces, Mail and Web Interfaces, Import Transform Maps, Inbound Actions, Notifications, SLAs, Scoped Applications (Studio), Update Sets, Version Control, ATF Testing, Custom and OOTB implementations. Working remotely with a Germany-based team.

Implementing Google APIs (Gmail, OAuth, Google Docs, Drive, etc) to applications in JavaScript, Java, NodeJS and Python. Creating web

applications (HTML, JS). Creating reproducible code samples for internal API bugs. Use of a Linux computer.

Maintenance of the J2EE application mainly with Java and SQL programming. Analysis and development of new functionalities and validations towards the DB. WebLogic server and Oracle and DB2 database testing. Use of Git for version control. Documentation.