Acerca de Bruce
Data Analyst and IT Support Engineer with extensive experience (+10 years) in international environments. Combining technical expertise in SQL,PowerBI, and Python with strong stakeholder management skills.
Español
Bilingüe o nativo
Inglés
Bilingüe o nativo
Alemán
Competencia profesional básica
Acepta trabajo presencial
Madrid (hasta 30 km)
Experiencia
- Air liquideService ExpertQUÍMICAfebrero de 2025 - Hoy (1 año y 4 meses)Madrid, España•Technical and Functional L3 support to Air Liquide employees for their logistics application.•Customer success follow-up.•Data exploration of the shortage forecast tool to help Dispatchers prevent it.•SQL, PowerBi, ServiceNow, Jira, Google suite, Incident analysis, Bug reporting, Data analysis.
- EPAMSystems.IT BUSINESS ANALYSToctubre de 2023 - agosto de 2024 (10 meses)Madrid, Spain•IT Business Analyst for the Vodafone Spain final client..•Feedback and bug extraction from an internal CRM tool in order to transform those into User Stories for the Dev Team.•New tool project roadmap creation and maintenance.•Jira, Stakeholder management, SCRUM, Service Now, Confluence, Documentation, Requirements elicitation.
- EPAMSystem.INCIDENT MANAGER - PROGRAM MANAGERfebrero de 2022 - octubre de 2023 (1 año y 8 meses)Madrid, Spain•Acted as Program Manager and Scrum Master for the Incident Management team inside the organizational Operations Excellence vertical for Warner Bros Discovery.•-Successful launch of the Incident Management governance for Max in the US.•-Created various weekly reports for C-Level management with accorded KPIs for critical incidents (MTTR, FCR, incident backlog...).•Drove SCRUM ceremonies for the Incident Management team.•Drove post-mortem meetings for critical incidents.•Confluence, Jira, ServiceNow, SCRUM, G-Docs, Miro, Salesforce, Grafana, Pager-Duty, Splunk, Power-BI.
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Formación
- Data Analytics BootcampLe Wagon2025
- MASTER OF BUSINESS INTELLIGENCE AND BIG DATA ANALYTICSUniversitat Oberta de Catalunya.2025MASTER OF BUSINESS INTELLIGENCE AND BIG DATA ANALYTICS
Certificados
- PSM IScrum.org2023