Acerca de Cesar
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Experiencia
- BlackbaudProduct ManagerSECTOR PÚBLICO & COMUNIDADdiciembre de 2024 - noviembre de 2025 (11 meses)United States
- Achieved a 22% rise in platform adoption by collecting pain points through Aha! Ideas from Customer Success Managers, prioritizing features with stakeholder agreement, and delivering 16 enhancements to self-service flows and admin features over two quarters. This effort increased team velocity by 49% and improved sprint commitment accuracy by 3.72%, thanks to clear product requirements and effective Azure DevOps backlog management.
- Facilitated onboarding of 9,000 Mexican charities to the international catalog by researching the legal framework for Private Assistance Institutions (IAPs) and solving multi-currency donation processing issues for cross-border payments, expanding platform reach throughout Latin America.
- Accelerated knowledge transfer for the offshore engineering team in India by utilizing Microsoft Copilot for prompt engineering, transforming internal documentation into comprehensive user stories, and developing reusable requirement templates, cutting the backlog refinement cycle from 5 to 3 days.
- Walmart México y CentroaméricaTechnology Product ManagerCOMERCIO AL POR MENORoctubre de 2023 - diciembre de 2024 (1 año y 2 meses)San José, Costa Rica
- Launched a major new version of a high-criticality seasonal sales support system within 90 days by building a development team from scratch, setting a product roadmap, and adopting a product management approach. This effort decreased operational incidents by 79% and reduced $1.8 billion in seasonal revenue risk across five Central American markets during 2023-2024.
- Mentored junior product managers in backlog prioritization, stakeholder engagement, metrics setting, and Kanban practices through weekly coaching. This mentoring led to a 15% boost in the team's delivery speed over four months.
- PaysafeProduct ManagerBANCA & SEGUROSoctubre de 2022 - marzo de 2023 (5 meses)United StatesPayment processing, digital wallet, and online cash solutions
- Resolved a $10M collection issue in terminal provisioning by analyzing transaction flows, pinpointing misconfigurations in the pricing engine logic, and coordinating fixes with engineering and operations teams.
- Delivered digital wallet payment provisioning features by leading Program Increment Planning workshops, refining over 120 user stories, and managing sprint execution that resulted in meeting Advanced Planning KPI targets in Q4 2022 and Q1 2023.
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Formación
- Bachelor of ScienceInstituto Politécnico Nacional (IPN)2005Bachelor of Science
- Advanced Product Management SkillsProduct Faculty2024Advanced Product Management Skills