Diana E.

Plan, implement, and manage the ERP support organisation and processes.

Oversee service operations and maintenance, including vendor management (contracts, monitoring, SLAs), service lifecycle, and ERP license management.

Facilitate minor development and continuous service improvement initiatives in collaboration with business and IT stakeholders.

Deliver accurate service reporting and contribute to reporting development.

Facilitate communications and training related to ERP services with the Solution Owner.

Manage service budgeting and cost control, including invoice approvals and coding.

Participate in development projects, potentially acting as a project manager.

Ensure understanding and implementation of service-related security and privacy requirements.

Foster strong relationships with suppliers, vendors, other service managers, solution architects, enterprise architects, project leaders, the IT leadership team, business representatives, and key users.

Lead and manage cross-functional teams to successfully deliver complex projects such as compliant legal entity setup within scope and timeline. Researching local requirements, ensuring compliance with labour laws, and overseeing the operational aspects of entity setup. Monitor project progress, identify potential risks, implement proactive mitigation strategies. Conduct post-project evaluations to assess project success, identify lessons learned, and provide recommendations for future improvements. Perform new product and tool testing in collaboration with product teams and create internal and external articles (FAQ, SOP, Job Aid). Developed and executed comprehensive project plans for entity setup and professional`s transfer projects, including defining project objectives, deliverables, and milestones.

As a primary point of contact for customers, helping and guiding them throughout their professional`s (employee) hiring/onboarding processes. Take ownership of customers' issues and ensure that problems are followed through until resolution. Collaborate closely with HR, Finance, Legal, and Revenue teams to effectively address customer needs. Keeping accurate records and documentation of customer service actions and discussions were part of my responsibilities. Facilitate successful communication among stakeholders, ensuring effective collaboration between all parties involved.