Diogo Santos

Management of both pharma and aesthetics customers – 600 + customers; Solve Credit blocks and keep business flow – average 100 per week; Monitor clients ageing and control exposure, both private and public customers – Less then 50% ratio of overdue Vs Total debt; Definition of new Customers Credit Limit – reduction of risk by 20%; Workflow definition – optimization by 15%;

1 direct report to Country Manager and 1 functional report to Credit Management Manager, International Markets; Managed the credits assigned to the company – over 300 million €; Maintain close contact and mature relations with clients and negotiation with debtors, leveling the payment flows – around 200 customers; Championed the claim and cash of LPI's throughout meetings and negotiations - average of 2 mln €/year; Defined team workflow. Oriented for processes' implementation and definition to improve efficiency – plus – 50 % efficiency average; Reduction and control of DSO – by 50%; Negotiation of the first LPI's Collections held in Portugal 3.5 Mln €.

Improved the companies' cash flow and reducing the DSO by ensuring payments collections on time and keeping control over business – reduction of 80%. Designed the definition and implementation of debt recovery strategies and customer relationship – average 50 daily contacts per collector; Development and implementation of workflow optimization tools (CRM, VAT recovery control, Dunning letters, DSO Calculation, among others) – improved efficiency by 80 %; Trained and influenced the collections team in order to be more effective – 80% impact; Delivered accurate financial information to peers, senior managers and CEO – Monthly basis; Decrease of 80 % of DSO and maintain the trend; Definition of policies – 100%; Team's workflow definition – optimization by 80%.