Előd Dinnyér

• ▪ Designed and delivered system integrations (eg.: automated update of tracking number from SAP to ServiceNow request; cross-tenant data integrity checks)

• ▪ Improved data ingestion strategies for reliable data quality and service health - Snowflake, MS Fabric

• ▪ Drove the SDLC from early stakeholder engagement through post go-live maintenance, lead daily stand-ups

• ▪ Penetration testing and security gap remediations in our web platform solutions

• ▪ Actively managed the automation service, product portfolio, improved documentation and processes

• ▪ Facilitated reports, dashboards for KPI tracking in the areas of service delivery, supply chain and finance

• ▪ Developed frontend and UI/UX experience of web platforms using HTML, CSS, Javascript and React

• ▪ Automated event triggered tasks via Power Shell and Python

• ▪ Delivered automation solutions using RPA (Blue Prism), APIs connections, MS Power Apps and MS SQL database

• ▪ Provided L2/L3 IT support for the IT department and the international service desk, diagnosed IT infrastructure related issues (Active Directory, Network, SCCM)

• ▪ Led year-long migration of on-premise services and Windows servers to cloud (MS Azure), defined backup and disaster recovery plans ensuring 99.9% system availability

• ▪ Coordinated international stakeholders and vendors across multiple European sites

• ▪ Supported escalation handling through incident and change management in Ivanti Service Management

• ▪ Owned SaaS platform and frontend development for Ivanti (HEAT) IT Service Management system improving customer support and satisfaction, maintaining and optimising SQL database

• ▪ Managed 4 onsite technicians maintaining 95%+ customer satisfaction rating

• ▪ Provided specialized IT support for pharmaceutical research teams, ensuring minimal disruption to critical R&D activities

• ▪ Developed IT support processes and documentation, trained local IT support on ITIL practices