Descripción

Certified PMP® and IT Professional, successful at creating innovative Customer Experience solutions in complex IT environments to help companies capitalize on dynamic market conditions by increasing Sales, improving Supply Chain & Customer Service and to achieve Digital Transformation.

I am highly qualified and motivated working in multicultural & diverse teams. I’m collaborative and passionate about new technologies, ready for new challenges and continuous learning.

Ámbito de especialización en el sector

Idiomas

Español
Bilingüe o nativo
Inglés
Competencia profesional completa
Portugués
Nociones

Preferencias de lugar de trabajo

Solo teletrabajo

Lleva a cabo sus proyectos principalmente en remoto

SANOFI
Customer Contact Project Manager
INDUSTRIA FARMACÉUTICA
noviembre de 2021 - enero de 2023 (1 año y 3 meses)
Barcelona, Spain
As Customer Contact Project Manager at Sanofi, I successfully implemented the Customer Contact Management (CCM) Core Business processes using the Salesforce Service Cloud platform integrated with CRM, Sales & S4/Hana, in Latam (Panama, Ecuador, Colombia, Mexico), Italy, Germany, Switzerland, Austria, USA Pharma & France, as per planned Roadmap. This helped Sanofi to improve end to end customer satisfaction and operational efficiency in the specified countries.
Salesforce Service Cloud S4/Hana CRM - Sales Integration Business model Business Analysis Project Management Global Rollouts Change Management Applications Integration Stakeholders Management Risk Management Atlassian JIRA
Tech Data
IT Project Manager
E-COMMERCE
diciembre de 2020 - septiembre de 2021 (10 meses)
Barcelona, Spain
I defveloped the Country Rollout strategy to achieve Cloud Services Delivery Roadmap and
created a Project Master Plan & Progress Dashboard for Global Country Rollout to deploy Cloud Delivery Platform Globally. I coordinated the integration work with IT, SAP Hybris, & Operation teams to execute the Country Rollout plan.
Cloud eCommerce Platform SAAS PAAS Digital Marketing E-commerce Project Planning Software Project Management Agile Methodologies Product Management Global Rollouts Stakeholders Management Risk Management Change Management
Tech Data
eCommerce Product Owner
E-COMMERCE
marzo de 2019 - marzo de 2020 (1 año)
Barcelona, Spain
As Product Owner I was responsible for managing the Product Backlog of an eCommerce portal integrated to other business partner applications & to SAP back-office. Working in a multicultural, Agile/Scrum global team using Azure DevOps to define & prioritize User stories, plan Sprints & ensure development, testing and delivery of MVP until to Go Live & Support.
Business Process Analysis Product Management E-commerce Agile Methodologies Azure DevOps SAP ERP Application Integration Digital Marketinng Web Portal Admin PAAS

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Postgraduate, Project Management
Universitat Politècnica de Catalunya
2004
Postgraduate, Project Management
Master of Management
Tecnológico de Monterrey
2003
Master, IT Management

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IT Project Manager

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