Gisella Boboli

If you need someone who can bring structure to your customer processes, improve communication, and ensure smooth day to day operations I can help.

I am a Customer Success & Operations Specialist with 3+ years of experience supporting international SaaS clients across onboarding, customer support, and workflow optimisation. I work with growing teams who need someone proactive, detail oriented, and comfortable managing both customers and internal processes remotely.

What I bring to your team:

• Customer onboarding setup and improvement

• CRM organization and tracking (HubSpot, Salesforce, or similar tools)

• Email and chat customer support

• Process documentation and knowledge base creation

• Webinar and training session coordination

• Administrative and digital operations support

• Google Workspace management (Docs, Sheets, Forms, Drive)

• Calendar and task coordination

I am naturally curious and proactive, I don’t just execute tasks, I look for ways to simplify workflows, reduce manual work, and improve clarity in communication. I am comfortable working independently and adapting quickly to new tools and systems.

I typically collaborate with startups, SaaS companies, online platforms, and digital teams who need reliable support in customer experience, internal organization, or digital administration.

Fluent in English and Spanish. Remote ready and used to working across different time zones.

Let’s build structured, scalable processes that support your growth.