Acerca de Iván
I help companies and professionals keep their IT environments stable, secure, and easy to manage through reliable IT support and systems administration. I specialize in remote support, day-to-day IT operations, and resolving technical issues that impact users and business continuity.
My value lies in providing end-to-end solutions, from diagnosing problems to implementing fixes and documenting processes to prevent recurring issues. I communicate clearly with non-technical users and work autonomously, prioritizing incidents and adapting to changing environments.
Typical projects I handle include remote IT support, Microsoft 365 and Google Workspace administration, email and DNS configuration, user and access management, system cleanup and documentation, and ongoing IT support for small and medium-sized businesses.
Español
Bilingüe o nativo
Inglés
Competencia profesional básica
Acepta trabajo presencial
Moncton (hasta 50 km)
Experiencia
- MEDAC Vocational Training Institute,Technical Support Specialist (Level 2/3)EDUCACIÓN & E-LEARNINGnoviembre de 2019 - mayo de 2024 (4 años y 6 meses)SpainIn the role of Technical Support Coordinator:Managed the Microsystems department, coordinating a team of five technicians in both onsite and remote settings to support over 50 campuses.
- Implemented Microsoft Intune (MDM) for Windows, Android, and Apple devices, driving process automation and improving device control and data security.
- Coordinated the technological integration during a corporate merger, ensuring a smooth unification of infrastructures and user access across systems.
- Supervised Tier 2 and Tier 3 support, developing internal documentation and training videos for administrative staff.
In the role of Systems Administrator:Provided hardware and software support for administrative staff and student equipment, managing user access, permissions, and overall IT operations for more than 4,000 computers.- Administered Microsoft 365, Google Workspace and VoIP systems, ensuring secure collaboration and efficient communication across campuses.
- Created onboarding guides and video tutorials for administrative staff, improving autonomy and reducing repetitive support requests.
- Delivered on-site support for new campus openings, installing computer classrooms, projectors, interactive whiteboards, audio systems, and printers.
- BioparcIT Manager & Network AdministratorENTRETENIMIENTO & TIEMPO LIBREmarzo de 2018 - octubre de 2019 (1 año y 7 meses)SpainManaged the IT infrastructure of Bioparc Fuengirola and handled the full incident management for all sites within the group, including Valencia, the BioDomo in Granada, and the Aquarium in Gijón.
- Implemented Microsoft 365 and SharePoint, training departments to enhance collaboration and efficiency.
- Migrated local servers to a data centre (CPD) and renewed backup systems using Synology solutions.
- Designed and implemented an internal ticketing system with Microsoft Power Automate, improving traceability and resolution times.
- Oversaw technical incidents, security camera systems, and Wi-Fi connectivity across the park, managing both internal networks and public access for visitors.
- Developed the site’s e-commerce platform with Joomla and designed a WordPress solution to manage QR codes used in the park’s signage, enhancing visitor experience and digital engagement.
- Técnico MálagaIT Systems AdministratorINGENIERÍA MECÁNICAmarzo de 2014 - febrero de 2015 (11 meses)Málaga, EspañaResponsible for IT maintenance and the development of digital solutions to improve business processes.
- Managed and maintained a multi-store e-commerce platform with over 5,000 products, optimizing performance and updates.
- Implemented and configured a virtual PBX system, including customized greetings, voicemail, and automated call routing.
- Designed ticketing tools for incident tracking and workflow management.
- Automated web scraping tasks and MySQL database updates to improve operational efficiency.
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Formación
- Studies in BusinessUniversity of Malaga2017Studies in Business
- Network Computer Systems Administration DiplomaIES Canovas del Castillo2012Network Computer Systems Administration Diploma