Acerca de Iván
Consultor / Administrador Salesforce certificado con 5 años de experiencia en las diferentes nubes de Salesforce (Service, Sales, Experiencie y Marketing Cloud). Experiencia con diferentes proyectos multinacionales y empresas del IBEX 35.
Experiencia como project manager en diferentes proyectos de Salesforce con equipos a mi cargo. (Agile Management - Scrum y Waterfall)
Muy proactivo y orientado a la consecución de objetivos en los tiempos planificados.
Conocimientos como Media Buyer (Meta ads)
Español
Bilingüe o nativo
Solo teletrabajo
Lleva a cabo sus proyectos principalmente en remoto
Experiencia
- MinsaitProject Managernoviembre de 2025 - Hoy (9 meses)Jefe de proyecto (Project Manager) para proyecto de retención de clientes en Multinacional.Actualmente con equipo de desarrolladores a mi cargoGestión de tareasDocumentación funcional y técnicaGestión de equipoBusiness Analyst
- FAIN ASCENSORESSalesforce Product Ownerfebrero de 2025 - Hoy (1 año y 6 meses)Madrid, SpainProject: Fain Global (+900 internal users)Role: Salesforce Product OwnerClouds: Sales, Service, Marketing, Field Service.Team Size: 4 peopleCountries: Spain, France, Belgium, Switzerland, Ireland• Acted as the primary Product Owner for Salesforce solutionsacross five European business units, driving cross-cloudalignment with strategic objectives.alignment with strategic objectives.• Led the functional roadmap and backlog prioritization for SalesCloud, Service Cloud, Marketing Cloud, and Field Service,ensuring continuous delivery of high-impact features.ensuring continuous delivery of high-impact features.• Conducted stakeholder workshops and discovery sessions togather business requirements and translate them into userstories with clear acceptance criteria.stories with clear acceptance criteria.• Owned the end-to-end lifecycle of enhancements and changerequests, from requirements gathering through UAT and go-live.live.• Authored detailed functional specifications, process flows, anduser documentation for each release cycle.user documentation for each release cycle.• Data governance and quality assurance activities, includingduplicate management and integration monitoring.duplicate management and integration monitoring.• Coordinated and supported integrations between Salesforceand SAP, ensuring data consistency and operational efficiencyacross platforms.across platforms.• User Management, permission sets, role hierarchies, andsecurity settings in compliance with enterprise standards.security settings in compliance with enterprise standards.• Agile Methodologies• Agile Methodologies• Promoted adoption and business enablement through trainingsessions, demos, and release communication.sessions, demos, and release communication.• Acted as the functional escalation point and SME (SubjectMatter Expert) for multi-cloud Salesforce operations across all
- IZERTISSenior Salesforce Functional Consultantoctubre de 2023 - septiembre de 2024 (11 meses)Madrid, SpainProject: Astara (+500 internal users)Role: Functional Team Leader for Salesforce Service, Sales, andExperience Cloud projects.Team size: 6 people.Countries: Spain, Portugal, Switzerland, Poland, Germany• Led the adaptaon and optimization of the customer servicesystem across four countries, establishing a global standardthat streamlined service processes.• Junior Project Manager for Service Cloud projects in Spain,Portugal and Poland• Managed the implementation of Sales and Experience Cloud inmulple countries, enhancing the efficiency of the AstaraMove project, aimed at managing vehicle rentals sold todealerships.• Responsibilities included client meetings for requirementsgathering, task analysis, functional team coordination, and thecreation of functional project documentaon.• Conducted training for both the internal team and the client'send-users to ensure a seamless implementation aligned withbusiness objecves.• Field Service Admin for a test project with Hyundai Poland• Developed test scripts and led the presentation of UserAcceptance Testing (UAT), ensuring that the system met clientexpectations and requirements.• Addressed functional issues to ensure project continuity andclient sasfaction.• Ulized Agile methodologies to manage project phases andemployed technologies such as Salesforce Sales Cloud, ServiceCloud, Experience Cloud, JIRA, and Bitbucket.
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Formación
- Programa ThePowerDigitalMarketing + EcommerceThePowerMBA2021Programa ThePowerDigitalMarketing + Ecommerce
- Programa ThePowerMBA Future Leaders, Business Expert - Gestión y Administración de EmpresasThePowerMBA2021Programa ThePowerMBA Future Leaders, Business Expert - Gestión y Administración de Empresas
Certificados
- Google Project Management Professional CertificateGoogle2024