Javier Gonçalves

Participates in monitoring and maintaining the stability and performance of critical IT infrastructures for the prestigious Swiss luxury watch brand Audemars Piguet. Collaborates in incident management, reporting, and coordination with global teams to ensure service quality and efficiency. Applies ITIL practices with a proactive focus on reliability, teamwork, and continuous improvement in 24/7 environments.

In charge of the systems department and internal user support at a global level in Spain and LATAM . Responsibilities include systems administration, IT audit and inventory, application consulting, user systems management, requirements analysis, incident management, logistics, purchasing, equipment management, and documentation.

Analysis of customer business requirements and linkage to software solution functionality for the automotive fleet management sector through the MILES platform, providing services to the client Ayvens (formerly known as ALD). Responsibilities included identifying and validating gaps with proposals for resolution, defining and validating software product configuration requirements according to business agreements, as well as preparing and executing configuration solutions.