Acerca de Justus
I help IT teams run smoother and more predictable operations by improving ITSM workflows, change execution, and documentation quality. With a background spanning data center operations and IT service management, I bring both hands-on pragmatism and structured process thinking.
What I deliver
- ITSM / ITIL-aligned process improvement (Incident / Request / Change)
- ServiceNow-driven operational workflows, reporting & documentation standards
- Change coordination: impact/risk assessment, cutover planning, comms & follow-ups
- Documentation & knowledge management: runbooks, SOPs, handovers, knowledge base structure & governance
Also available for flexible part-time support
When you need reliable extra capacity, I can support operational back-office tasks such as data validation/cleanup, ticket hygiene, reporting support, content QA, and structured documentation work—fast, consistent, and detail-oriented.
I work remotely across Europe (based in Spain) and communicate fluently in English & German. If you share your current pain points, I’ll propose a clear, lightweight plan and get moving quickly.
Alemán
Bilingüe o nativo
Inglés
Competencia profesional completa
Solo teletrabajo
Lleva a cabo sus proyectos principalmente en remoto
Experiencia
- enthusITSM / Change & Process CoordinationAGENCIAS DE SUBCONTRATACIÓNseptiembre de 2020 - abril de 2024 (3 años y 7 meses)Frankfurt am Main, Alemania
- Change planning & coordination for major clients: scope, impact/risk assessment, scheduling, stakeholder alignment
- ITIL-aligned process improvement across Incident/Request/Change with focus on SLAs/KPIs and audit-ready documentation
- Tooling & collaboration: ServiceNow, Jira, Confluence, MS Suite (reporting, tracking, standardization)
- Knowledge management: runbooks/SOPs, handovers, documentation governance to reduce operational friction
- Remote process implementation with focus on automation, reporting quality and continuous improvement
- Creating clear operational overviews for stakeholders (status reporting, evaluations, structured summaries)
- VINTINDC Operations TechnicianAGENCIAS DE SUBCONTRATACIÓNseptiembre de 2018 - septiembre de 2020 (2 años)Frankfurt, HE, Germanyrebranded to enthus in 2023
- Hands-on data center operations: rack & stack, cabling (copper/fiber), labeling, power/venting checks
- Incident handling / on-site troubleshooting support in high-security environments
- On-site escort and strict compliance with customer security requirements
- Working in multi-site / international environments (DACH/EU) with fast onboarding
- Documentation of changes, installations and operational steps for transparency and quality
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Formación
- IT Specialist for System IntegrationHeinrich Thein Schule, Haßfurt2021Dual vocational training focused on data center operations, infrastructure deployments, documentation and IT service processes.
Certificados
- ITIL 4 FoundationPeopleCert2022
- Nlyte AdvancedNlyte2023